Sales Manager

All Locations; Bishopsgate; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading fitness company in Bishopsgate seeks a passionate Sales Manager to drive membership growth and enhance member experience. Responsibilities include managing sales efforts, leading and developing the team, and ensuring operational excellence. Ideal candidates should have proven sales management experience, a strong commitment to customer engagement, and the ability to inspire others in a health-focused environment. Competitive salary plus bonuses and benefits.

Benefits

Complimentary gym membership

Professional development opportunities

Significant discounts through benefits portal

Qualifications

• Proven experience in sales management and team leadership.
• Ability to engage members and enhance their experience.
• Strong understanding of operational excellence.

Responsibilities

• Drive unit and revenue sales performance for club.
• Manage sales appointments and enhance member engagement.
• Lead team development through coaching and training.
• Ensure compliance with operational standards and safety.

Skills

Sales performance

Team leadership

Customer engagement

Training and development

Job description

Overview

If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!

Job Title: Sales Manager

Primary objective: to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. Provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, assume Duty Manager responsibilities to ensure operational standards, health & safety, and the club’s commercial performance.

Responsibilities

• Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication.
• Follow up with no-shows and non-joiners to address concerns and re-book appointments.
• Evaluate and adjust sales strategy and activity based on performance trends.
• Confirm next day's appointments with a personalized approach to minimize cancellations.
• Plan and execute "call drives" to proactively reach out to potential prospects and schedule appointments.
• Capture data and outcomes of calls, appointments, and tours using company systems.
• Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events.
• Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members.
• Ensure exceptional service to enhance the joiner experience and encourage referrals.
• Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team.
• Provide instant feedback to team members who do not offer exceptional service.
• Guide new joiners towards personalized 1-1 sessions or group exercise classes.
• Provide comprehensive training on the 'Joiner Experience' focusing on personalized tours.
• Operational Excellence: Uphold operational excellence in all interactions; adhere to company policy and procedures.
• Duty Management: Ensure a great welcome and experience for every member at every opportunity; deliver duty management with consistency, including opening/closing duties and compliance; steer members to GX classes and book 1-1 sessions; maintain high standards of cleanliness and hygiene; lead on safety and ensure compliance with all regulations; ensure staff understand their responsibilities per shift.

About Us

At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue.

Salary & Benefits

Salary £27,560 per annum + Bonus

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• Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
• Health and Wellness: Complimentary gym membership for you and a discount for a family member.
• Professional Development: Opportunities for ongoing professional development and career advancement.