Sales & Loyalty Advisor

SimpliSafe; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home security company is seeking a Sales & Loyalty Advisor to achieve sales targets and provide exceptional customer service. The role involves engaging with customers through various channels, promoting products, and ensuring high performance standards. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction.

Benefits

Competitive salary and commission structure

36 Days holiday entitlement

Enhanced pension

Life assurance

Private dental and healthcare

Free eye test and contribution to glasses

Employee Assistance Programme

Cycle to work scheme

Team social events

Freebies and monthly perks

Qualifications

• Strong communication and interpersonal skills required.
• Proven ability to meet and exceed individual metrics.
• Ability to handle complex calls and resell products.

Responsibilities

• Achieve sales & loyalty targets through proactive customer engagement.
• Deliver exceptional customer service via multiple channels.
• Build strong relationships with sales and customer support colleagues.

Skills

Communication

Interpersonal Skills

Problem Solving

Negotiation

Organizational Skills

Job description

SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t.

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72.

Why SimpliSafe

There’s nothing more important than keeping your family and home safe, and there’s nothing more fulfilling than knowing you’re helping people every day and providing them with extra peace of mind.

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities. We don’t just want you to work here. We want you to grow and thrive here.

The Role

The primary role of the Sales & Loyalty Advisor is to achieve sales & loyalty targets as defined by the business, by proactively promoting Simplisafe’s product proposition to new customers and to retain existing customers. The Sales & Loyalty Advisor will also deliver exceptional customer service to our customers and ensure the highest levels of performance are achieved in all aspects of the role through multiple channels such as webchat, email, inbound and outbound calls.

What You’ll Do

• To answer incoming calls and make proactive outbound calls to convert to sales and retain our customers within agreed service standards
• Ability to handle complex/difficult calls and resell Simplisafe’s product proposition to retain existing customer base
• Excellent negotiation and interpersonal skills to manage customer expectations and maximise sales and loyalty opportunities.
• Ability to sell to and retain our customers through various channels such as Livechat
• Identify and utilise all opportunities to upsell
• Build strong and productive working relationships with sales and customer support colleagues
• Keep abreast of competitor intelligence and maintain high levels of product knowledge
• Achievement of sales and loyalty targets whilst maintaining high Quality standards
• Ensure that all business processes are followed and adhere to compliance standards
• Provide feedback to Senior Management around barriers to conversion
• Completing cancellations surveys to provide management with a deeper understanding as to why customers cancel
• Ability to work through Lead emails to proactively contact and convert to opportunities. Will include Leads identified via digital channels such as Social Media Platforms.
• Acts quickly and decisively on opportunities to improve their performance for both customer service and sales/loyalty
• Takes ownership for personal development areas in order to achieve objectives, using the support of line manager/L&D if required
• Thinks creatively to find ways of delivering services with limited resources
• Identifies and encourages behaviour that supports the company values
• Works to create a cohesive and productive working environment to achieve business goals
• Engage in target setting, demonstrate awareness of how their individual targets contribute to team target
• Continuously look for ways to improve our processes and procedures to benefit the team
• Enhance the customer experience through acting on Trustpilot reviews, NPS and CSAT
• Prompt investigation, assisting in the prevention of fraud, recording and management of problems reported by customers/Advisors, reporting back to the management team when required

What You’ll Need

• Have strong communication and interpersonal skills
• Possess excellent organisational and problem solving skills
• Highly motivated
• Ability to take on increased responsibilities as the position advances
• Proven ability to consistently meet and exceed individual metrics
• Comfortability talking about technical and safety issues
• Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

What Values You’ll Share

• Customer Obsessed - We understand our customers and aim to build long term relationships and trust.
• Aim High - We are always challenging ourselves and others to grow and improve.
• No Ego - We drive to succeed as a team and learn from our mistakes.
• One Team - We collaborate and win as a team.
• Lift As We Climb - We invest in developing others and ourselves.
• Lean & Nimble - We test, learn and improve.

What’s in it for you?

Working at Simplisafe, you’ll have access to:

• Competitive salary and commission structure
• 36 Days holiday entitlement
• Enhanced pension
• Life assurance
• Private dental and healthcare
• Free eye test and contribution to glasses
• Employee Assistance Programme
• Cycle to work scheme
• Team social events (annual summer and christmas parties, amongst other socials)
• Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [e-mail] .

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Is a member of your immediate family a current SimpliSafe employee, contractor or board member (immediate family includes spouse, domestic partner, parent, child, any individual you are a legal guardian of, any individual that is your legal guardian, sibling, in-law, aunt, uncle, first cousin, niece, nephew, grandchild, or grandparent)? * Select...

Have you either been employed by SimpliSafe as an employee or engaged as a contractor at any point in the past? * Select...

Will you now or in the future require sponsorship? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SimpliSafe’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.