Sales Lead

Trek Bicycle; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Lead to drive daily sales activities and enhance the customer experience. This role involves leading a team, managing e-commerce orders, and ensuring top-notch merchandising. The ideal candidate will have a passion for cycling and a knack for building customer relationships. With a focus on community and service, this position offers a chance to make a significant impact in a vibrant retail environment. Join a team that values growth, enthusiasm, and a commitment to excellence, and enjoy a range of benefits designed to support your well-being and professional development.

Benefits

25 days annual leave

Employee purchase discounts

24/7 employee assistance program

Virtual GP services

Gym membership discounts

Discounts on health brands

Retail discount platform

Discounted cinema tickets

Annual paid time off for charity work

Death in service benefit

Qualifications

• Experience in sales and customer service is essential.
• Ability to lead and motivate a team towards achieving sales goals.

Responsibilities

• Lead daily sales activities and ensure exceptional customer experiences.
• Organize training for sales employees and monitor their performance.
• Maintain store merchandising and assist in product promotions.

Skills

Customer Engagement

Sales Monitoring

E-commerce Fulfillment

Merchandising

Training and Development

Education

High School Diploma

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

We are currently recruiting for:

Position: Sales Lead
Location: Milton Keynes
Job Type: Full Time, Permanent

What you’ll do

As Sales Lead, you’ll lead the charge for your shop’s daily sales activities on everything from fulfilling e-commerce orders to merchandising. You’ll set the standard for how your shop is remembered by your customers, and you’ll set an example for other employees by creating an amazing cycling experience for everyone who walks through your doors. This position requires a contagious enthusiasm and the know-how to translate it into sales.

The goal? Build a community of dedicated clients who know you’re the shop they can trust for awesome service.

Sales & E-Commerce = 70%

• Actively lead all store sales activities including customer engagement, Daily Task List completion, and sales monitoring.
• Monitor and fulfil all e-Comm sales relating to your store's inventory, including order & shipment notifications, packing and shipping, and returns and exchanges.

Training = 15%

• Organise and participate in all sales employees training through targeted role plays, secret shop results, observing customer interactions, and more.
• Ensure all sales employees complete and implement learnings from Trek University courses, Dave Mitchell sales training material, and any other useful educational tools.

Merchandising = 10%

• Maintain all aspects of store merchandising according to Visual Merchandising Directive, including product placement, price auditing, and product re-stocking.

Product & Promotions = 5%

• Work with the Store Manager to research new products to carry in stores.
• Work with the Retail Marketing to plan promotional strategies, set up promotions according to Trek's sales promotion calendar, and monitor promotional ROI.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Discounted cinema tickets
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!