Sales Host

Frasers Group; West of England; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounts

Recognition program

Free gym membership

Out-of-hours PT sessions

Group training

Job summary

Frasers Group is seeking a dynamic gym membership advisor to drive sales, renewals, and member engagement across our West of England clubs. You will welcome prospects, demonstrate value, upsell services, and support retention while upholding brand standards.

Key duties include tours, handling queries professionally, achieving KPIs, and acting as a brand ambassador. Prioritising customer service and fitness knowledge, you will work flexible shifts including weekends.

Qualifications

• Outgoing and confident, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Curious and eager to participate in learning and development opportunities, to progress both skills and career.
• Willing and able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, sales and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.

Responsibilities

• Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
• Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
• Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
• Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
• Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
• Consistently achieve and exceed individual and club KPIs
• Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
• Learn, utilise and master our membership software and other systems (training provided).
• Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
• Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
• Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
• Knowledgeable about the products and services on offer.
• Handle member queries and complaints professionally escalating to a manager where required.

Skills

Sales

Customer service

Fitness knowledge

Administrative duties

Job description

Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Eligible for Everlast Gyms Monthly Champions recognition program
• Free Gym membership
• Opportunity to deliver personal training sessions out of hours
• Opportunity to deliver group training classes with further training

Job Description

Main Duties and Responsibilities

• Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
• Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
• Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
• Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
• Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
• Consistently achieve and exceed individual and club KPIs
• Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
• Learn, utilise and master our membership software and other systems (training provided).
• Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
• Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
• Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
• Knowledgeable about the products and services on offer.
• Handle member queries and complaints professionally escalating to a manager where required.

Qualifications

Need to be:

• Outgoing and confident, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Curious and eager to participate in learning and development opportunities, to progress both skills and career.
• Willing and able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, sales and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Availability at weekends and bank holidays is vital.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To make the most of it you need to live and breathe our principles:

• Think without limits – Think fast, think fearlessly and take the team with you.
• Own it and back yourself – Own the basics, own your role and own the results.
• Be relevant – Relevant to our people, our partners and the planet.