Sales Host

Frasers Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading fitness group known for its passionate and ambitious team at Frasers Group. This position focuses on enhancing member experiences and supporting fitness operations while providing excellent customer service. Embrace a dynamic environment with substantial benefits, including discounts and training opportunities, all while aiming for personal growth in the fitness industry.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing, positive personality with a passion for fitness.
• Competence in administrative tasks.
• Flexible and willing to learn and develop.

Responsibilities

• Maximise member and guest experience in the club.
• Support membership sales through excellent customer service.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Fitness Knowledge

Administrative Duties

Sales

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate accordingly.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services offered.
• Maintain the cleanliness of the facilities above expectations, actively contributing to the club's upkeep with team support.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, and eager to learn and develop specific behaviours and competencies
• Willing to participate in learning and development opportunities to progress
• Able to perform operational key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and take on additional duties to support the team
• Target-focused to support sales and retention goals

For more about our brand, visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead the team
• Own it - Own the basics, your role, and the results
• Be relevant - Relevant to our people, partners, and the planet