Sales Executive - New Homes

Lioncourt Homes Limited; Leigh Sinton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Lioncourt Homes Limited is seeking a Sales Executive to act as an ambassador for customers throughout the home buying journey. The successful candidate will achieve sales targets, provide exceptional customer service, and work with marketing for targeted strategies while maintaining a strong understanding of the new homes market. Flexible working patterns may be accommodated.

Qualifications

• 3 or more years experience in New Homes Sales.
• Good continuity of employment.
• Proven achievement of Sales Targets.

Responsibilities

• Achieve monthly, quarterly and annual new homes sales targets.
• Provide excellence in customer service from enquiry and throughout the customer experience.
• Negotiate new homes sales by matching home buying options to customer circumstances.

Skills

Sales Targets Achievement

Customer Service Excellence

Negotiation Skills

Job description

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Reports to:Area Sales Manager / Head of Sales and Marketing

Our Story

The Lioncourt Group is unique within the house building industry and we are very proud to be distinctly different. It is our culture, focus on quality and success that inspires all employees in the Lioncourt Group to deliver exceptional performance.

Lioncourt Homes is one of only a handful of UK home builders to have achieved HBF 5-star for 11 consecutive years.

Our Culture

Our culture is a key ingredient of our success. The key pillars of our culture are:

Pride– pride in our work, our Company and our achievements

Trust– we trust each other’s ability to do our roles, we are honest, we have integrity and respect for everyone.

Agility– we adapt quickly to change and have created a supportive but flexible environment.

Quality- we are all highly driven by quality and proud to be a 5 Star Home Builder. We are focused on quality of build, design and customer service.

Fulfilling- Working at Lioncourt is a rewarding and enjoyable experience.

Key Responsibilities

As a Sales Executive you are the centre of our Sales function and the ambassador for our Customers, from the point of enquiry through to the completion of our developments.

This role offers a competitive salary, excellent commission scheme, typically working Thursday to Monday, with one weekend off each month.

Working pattern flexibility may be offered where we are able to accommodate.

We have a number of developments launching and live within Worcestershire / Gloucestershire providing great continuity of work in this area.

Duties include:

• Achieve monthly, quarterly and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing
• Ensure every purchaser lead is maximised
• Provide excellence in customer service from enquiry and through every step of the customer experience
• Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard
• Understand our product, specification and the benefits of buying our new homes including sustainability and energy efficient features
• Receive telephone, e-mail, walk-in and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry logging all enquiries on the Customer Management system
• Ensure a robust feedback loop with our marketing team to help direct our marketing activities
• Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up to date reports as required
• Negotiate new homes sales making best use of available home buying options and having a thorough understanding of the customers circumstances, financial status and affectively matching and managing these expectations
• Ensure all sales and customer contact activities are logged on our Customer Management system
• Understand and outline the benefits of the company recommended solicitor and IFA
• Be aware of choices and upgrades and understand the critical build stages for these additional extras
• Proactively monitoring customers sales progression to ensure exchange of contracts is in good time
• Remain abreast of all home buying schemes available, current legislation and
• Maintain weekly contact with existing customers on all aspects of the 5*customer journey
• Be aware of CML inspection and completion dates
• Hold and minute weekly meetings with the Site Manager to monitor build progress
• Produce weekly reports as required by the Area Sales Manager
• Receive any issues/concerns from customers and ensure that appropriate action is taken to resolve them
• Ensure Peoplesafe device is charged and worn at all times and undertake a weekly Health and Safety review
• Ensuring GDPR compliance in relation to any data collected, stored or processed
• Any other reasonable duties requested by the business in support of home sales and customer service excellence.

What experience or skills do you need?

• 3 or more years experience in New Homes Sales
• Good continuity of employment
• Proven achievement of Sales Targets

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Construction

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