Sales Executive Apprenticeship

Mon Motors Limited; England; On-site; GBP 12,000 - 16,000; Full time

Job summary

Mon Motors Limited in the United Kingdom offers an apprenticeship pathway as a Customer Service Specialist Level 3 for ŠKODA. The role covers answering EV queries, guiding customers through electrified vehicle options, and explaining battery and charging topics.

Training combines virtual learning, remote sessions and block weeks at the Volkswagen Group National Learning Centre in Milton Keynes, with full coverage of related costs.

Responsibilities

• Answer customers' eMobility queries and redirect more complex questions to a relevant person
• Explain the benefits of investing in eMobility from the customer's perspective
• Offer a suitable electrified vehicle based on customer needs
• Explain EV components to customers in an easy-to-understand way
• Provide consultations to customers on EV batteries and charging
• Explain and sell battery charging at home via wallboxes prior to delivery
• Use dealership systems and ordering tools as required
• Explain vehicle production and delivery timelines to customers
• Provide a customer-oriented product experience and explain financial impacts and benefits
• Negotiate with customers during vehicle sales
• Draw up new vehicle offers including insurance, financing, trade-ins and delivery dates
• Collaborate with workshop and management to deliver a great customer experience

Job description

Programme name Customer Service Specialist Standard (Level 3)ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team., Every day is different within the Sales department. As a Sales Executive apprentice, some of your duties will include:

• Answering customers' eMobility queries and concerns and redirecting more complex questions to a relevant person.
• Explaining the benefits of and motivation for investing in eMobility from the perspective of customers,
• Offering a suitable electrified vehicle based on the customer needs
• Explain customer related information about the main components of an EV in an easy-to-understand way
• Provide consultations to customers on EV batteries and battery charging
• Explain, consult and sell battery charging at home via wallboxes prior car delivery,
• Using the dealership internal systems and ordering system utilized in their relevant market,
• Explain to customers vehicle production and delivery timeline for each ordered vehicle to the customer
• Provide a customer-oriented product experience and explain to a customer the full financial impact and benefits of owning and using a car,
• Negotiate with customers during the sale of a vehicle
• Drawing up a new vehicle offers including, e.g. insurance, financing, trade-in, accessories, date of delivery for a vehicle ordered from the factory
• Collaborating and communicating with the wider team including workshop and management to deliver an amazing customer experience.

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic vehicles. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Sales Executive.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Training provided:

Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

On successful completion of the 18 month apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Customer Service Specialist Level 3