Sales Executive (18 Month FTC)

TN United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a sales superstar to join their passionate Sales Team. In this role, you will deliver exceptional customer service to homebuyers, manage sales areas, and work closely with various stakeholders to achieve and exceed sales targets. This position offers the opportunity to make a significant impact in the home-buying journey while enjoying competitive benefits and a supportive work environment. If you're driven to succeed and have a passion for building communities, this role is perfect for you.

Benefits

Pension

Health Cover

Flexible Benefits

Professional Development Opportunities

Purchase Discount Scheme

Share Schemes

Qualifications

• Exceptional customer service skills and pride in supporting customers.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage sales areas and ensure high presentation standards.
• Handle customer inquiries and convert leads into appointments.
• Maximize sales of optional upgrades and assist customers.

Skills

Customer Service

Sales Skills

Organizational Skills

Computer Literacy

Job description

Social network you want to login/join with:

About Taylor Wimpey

At Taylor Wimpey, we’re dedicated to building thriving communities and providing excellent customer experiences at every stage of the home-buying journey. Our passionate and supportive Sales Team values great customer service, and we are seeking a sales superstar to join them.

Role Overview

The successful candidate will deliver exceptional customer service to homebuyers, working closely with the Sales Manager, Sales Team, and other stakeholders. The role involves achieving and exceeding sales targets.

Key Responsibilities

1. Manage the development sales areas, including the Sales Information Centre and Showhomes, ensuring they are maintained and presented to high standards.
2. Handle customer inquiries via website, phone, email, or walk-in, accurately capturing details and converting leads into site visits or appointments.
3. Qualify customers by understanding their moving position, timescales, needs, and financial situation to develop solutions that maximize reservations, revenue, and margin.
4. Promote company-recommended mortgage brokers and solicitors to facilitate efficient purchasing processes.
5. Secure customer reservations, work with legal teams and admin to ensure smooth sales progression to completion.
6. Maximize sales of optional upgrades, assist customers through selection, processing orders, and ensuring installations are completed before move-in.
7. Act as the primary contact for customers, providing high-level customer service to maximize satisfaction and recommendations.
8. Complete administrative and reporting requirements in line with company policies and deadlines.
9. Monitor competitors’ offerings and marketing activities to keep Taylor Wimpey competitive and meet sales targets.
10. Conduct new home inspections, address issues with site management, and provide aftercare following move-in.
11. Ensure health & safety standards are adhered to on-site for customers, colleagues, and others.
12. Follow company procedures and standards of performance.

Candidate Requirements

• Excellent organizational and self-management skills, with pride in building communities and supporting customers during important life moments.
• Exceptional customer service skills, respectful and driven to achieve sales targets.
• Computer literacy is essential.
• Full UK driving license and access to a car are required.
• Sales experience in housing is advantageous but not essential.
• Availability to work weekends and bank holidays.

Additional Information

We promote inclusion and value diversity, ensuring fair treatment for all applicants and employees. Reasonable adjustments are available during the application process.

Checks and Eligibility

You must prove eligibility to work in the UK and hold a full UK driving license. Pre-employment checks may include criminal records, credit reference, and DVLA checks, conducted by our third-party provider.

Working Hours

This role involves site visits and travel, with work on weekends and bank holidays. It is a maternity cover for 18 months.

What We Offer

As a FTSE 100 company, we offer competitive benefits including a purchase discount scheme, pension, health cover, share schemes, flexible benefits, and professional development opportunities. We foster a diverse and inclusive culture and are proud to be recognized as a top employer on Glassdoor.