Sales Executive

Celtic Manor Resort; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Celtic Manor Resort is seeking a Sales and Revenue ‘Hospitality Hero’ to join their team, responsible for converting enquiries into bookings and delivering outstanding customer service. The ideal candidate will excel in sales, showcase interpersonal skills, and adapt to a dynamic environment with a focus on upselling facilities. This role offers career development, competitive benefits, and an engaging workplace culture.

Benefits

Career development training

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Proven experience in a similar sales or hospitality role.
• Outstanding interpersonal skills and engaging telephone manner.
• Positive attitude and keen eye for detail.

Responsibilities

• Convert enquiries into confirmed bookings and maximize revenue.
• Use exemplary sales techniques to drive occupancy.
• Deliver exceptional service on every call.

Skills

Interpersonal skills

Sales techniques

Attention to detail

IT literacy

Multitasking

Rapport building

Tools

Opera

Job description

-
Join the ‘Greatest Story in Hospitality’ by becoming one of our Sales and Revenue ’Hospitality Heroes’ based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -
•Outstanding interpersonal skills and a warm, engaging telephone manner.
• A strong ability to build rapport and confidently explain all product options within The Celtic Collection.
• A positive attitude, a keen eye for detail, and IT literacy (experience with Opera is a plus!).
• A talent for multitasking, balancing professionalism with a sense of fun.
• Proven experience in a similar sales or hospitality role.

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
• Convert initial enquiries into confirmed bookings, maximizing revenue by upselling all our fantastic facilities.
• Use exemplary sales techniques to drive occupancy and ensure every guest receives an unforgettable experience.
• Work with our systems to achieve maximum rates and occupancy, consistently exceeding expectations.
• Deliver exceptional service on every call, making each interaction personal, engaging, and memorable.

BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/06/2025 by TN United Kingdom