Sales Excellence Manager

Expedia Group; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dynamic Training and Enablement Specialist to enhance the effectiveness of their sales team. This role involves designing and implementing comprehensive training programs, collaborating with leaders to align strategies with business goals, and facilitating engaging learning experiences. With a focus on continuous improvement, the ideal candidate will leverage their extensive experience in training and facilitation within the travel or tech industry. Join a vibrant community that values diversity and fosters a culture of belonging, where your contributions will drive impactful solutions and shape the future of travel.

Benefits

Flexible Work Model

Generous Time-Off

Parental Leave

Career Development Resources

Exciting Travel Perks

Qualifications

• 5+ years in training and facilitation, preferably in travel or tech.
• Strong background in B2B sales and optimizing team productivity.
• Exceptional communication and interpersonal skills.

Responsibilities

• Enhance sales team effectiveness through training and coaching.
• Develop and implement comprehensive training programs.
• Collaborate with leaders to align learning strategies with goals.

Skills

Sales Training

Project Management

Communication Skills

Content Creation

Stakeholder Management

Problem Solving

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Seismic

PPT

Canva

iMovie

Figma

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

What You’ll Do:

• Increase Team Effectiveness: Enhance the effectiveness of the sales team through onboarding, product and tool updates, continuing education, and ongoing coaching.
• Develop Learning Frameworks and Standards:build the foundations and frameworks for training planning and facilitation for the wider Sales Excellence Team to follow at scale
• Design and Implement Training Programs: Develop and execute a comprehensive Tactical Learning Strategy and Roadmap, including onboarding, product updates, continuing education, and ongoing coaching.
• Collaborate with Leaders: Partner with leaders and subject matter experts to align learning strategies with business goals, enhancing sales performance.
• Facilitate Learning: Conduct in-person and virtual training sessions, ensuring content is engaging and effective. Provide direct training when needed.
• Content Creation: Develop and manage training materials, integrating them into daily sales workflows using tools like Salesforce and Seismic.
• Optimize Tools: Enhance the CMS tools to drive global scale and automate enablement channels.
• Measure Success: Establish metrics for training effectiveness, linking outcomes to business performance indicators and tracking results.
• Continuous Improvement: Identify and address gaps in knowledge, recommending and implementing training solutions.
• Feedback Integration: Use feedback channels to continuously improve training programs and ensure they meet the needs of the sales team.
• Project Management: Lead and manage projects related to training and enablement, ensuring smooth execution and alignment with strategic priorities.
• Stakeholder Relationships: Build strong relationships with key stakeholders across the business to understand their needs and objectives, balance priorities and deliver impactful solutions.

Who You Are:

• 5+ years of experience in a corporate or agency environment; travel and/or tech industry experience preferred in training and facilitation, with a high level of capability in both in-person and virtual settings.
• Strong background in sales, preferably in a B2B environment, with in-depth knowledge of optimizing productivity and engaging sales teams to deliver results.
• Exceptional writing, communication, and interpersonal skills, with the ability to present information to diverse audiences.
• Ability to work collaboratively with multiple stakeholders, building strong relationships across the organization.
• Proficient in design tools such as PPT, Canva, iMovie, and Figma to create engaging content.
• Ability to break down complex problems into simple, actionable steps.
• Ability to determine the right content, tools, and channels for release to sales.
• Focused on achieving measurable outcomes and continuously improving training effectiveness, with an understanding of how to evaluate the success of initiatives against KPIs and demonstrate commercial impact.
• Highly organized with excellent project management, multi-tasking, time management, and prioritization skills, capable of managing multiple demands and shifting priorities.
• Creative, responsible, high-energy, eager to work with other departments and independently.
• Bachelor's or master's degree or equivalent experience.
• Highly fluent in English.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

What You’ll Do:

• Increase Team Effectiveness: Enhance the effectiveness of the sales team through onboarding, product and tool updates, continuing education, and ongoing coaching.
• Develop Learning Frameworks and Standards:build the foundations and frameworks for training planning and facilitation for the wider Sales Excellence Team to follow at scale
• Design and Implement Training Programs: Develop and execute a comprehensive Tactical Learning Strategy and Roadmap, including onboarding, product updates, continuing education, and ongoing coaching.
• Collaborate with Leaders: Partner with leaders and subject matter experts to align learning strategies with business goals, enhancing sales performance.
• Facilitate Learning: Conduct in-person and virtual training sessions, ensuring content is engaging and effective. Provide direct training when needed.
• Content Creation: Develop and manage training materials, integrating them into daily sales workflows using tools like Salesforce and Seismic.
• Optimize Tools: Enhance the CMS tools to drive global scale and automate enablement channels.
• Measure Success: Establish metrics for training effectiveness, linking outcomes to business performance indicators and tracking results.
• Continuous Improvement: Identify and address gaps in knowledge, recommending and implementing training solutions.
• Feedback Integration: Use feedback channels to continuously improve training programs and ensure they meet the needs of the sales team.
• Project Management: Lead and manage projects related to training and enablement, ensuring smooth execution and alignment with strategic priorities.
• Stakeholder Relationships: Build strong relationships with key stakeholders across the business to understand their needs and objectives, balance priorities and deliver impactful solutions.

Who You Are:

• 5+ years of experience in a corporate or agency environment; travel and/or tech industry experience preferred in training and facilitation, with a high level of capability in both in-person and virtual settings.
• Strong background in sales, preferably in a B2B environment, with in-depth knowledge of optimizing productivity and engaging sales teams to deliver results.
• Exceptional writing, communication, and interpersonal skills, with the ability to present information to diverse audiences.
• Ability to work collaboratively with multiple stakeholders, building strong relationships across the organization.
• Proficient in design tools such as PPT, Canva, iMovie, and Figma to create engaging content.
• Ability to break down complex problems into simple, actionable steps.
• Ability to determine the right content, tools, and channels for release to sales.
• Focused on achieving measurable outcomes and continuously improving training effectiveness, with an understanding of how to evaluate the success of initiatives against KPIs and demonstrate commercial impact.
• Highly organized with excellent project management, multi-tasking, time management, and prioritization skills, capable of managing multiple demands and shifting priorities.
• Creative, responsible, high-energy, eager to work with other departments and independently.
• Bachelor's or master's degree or equivalent experience.
• Highly fluent in English.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

About the company

Expedia Group is an American online travel shopping company for consumer and small business travel.