Sales & Events Co-ordinator - Milton Keynes

The Venues Collection; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays +

Birthday day off

Medicash health benefits

Aviva Digicare health checks

EAP and mental health support

Pension scheme

Job summary

Kents Hill Park in Milton Keynes seeks a friendly, organised Sales & Events Co-Ordinator to join The Venues Collection. You will work with the Sales Office Manager to maximise venue sales, manage enquiries and bookings, and deliver excellent service across conferences and events in a busy hotel and venue.

Join a team supporting pricing, diary management and client relationships, with opportunities to learn and develop within a leading events venue within The Venues Collection.

Qualifications

• Experience in sales, conference and events, hotel or hospitality environment.
• Natural ability to build relationships with customers and deliver excellent service.
• Strong communication and organisational skills with attention to detail.

Responsibilities

• Maximise venue sales and achieve monthly revenue targets with the Sales Office Manager.
• Handle conference, meeting and event enquiries promptly and professionally.
• Proactively identify sales opportunities and convert enquiries into bookings.
• Support pricing and rate strategies to maximise revenue and meet budgets.
• Maintain the conference and events diary, balancing availability and demand.
• Coordinate bedroom reservations for conference delegates and guests.
• Deliver excellent customer service throughout the booking journey.

Skills

Sales experience

Conference & events sales

Hospitality industry knowledge

Customer relationship building

Strong communication

Organisational skills

Tools

Opera

Job description

We're looking for a friendly, organised and commercially minded Sales & Events Co-Ordinator to join our team at Kents Hill Park in Milton Keynes! If you love working with people, enjoy bringing events to life and have a knack for spotting sales opportunities, this is a great opportunity to develop your career in conference and events sales within a busy hotel and events venue. Sales & Events Co-Ordinator - The Role You'll work closely with the Sales Office Manager and wider sales team to maximise opportunities, build great client relationships and help make every event at Kents Hill Park a success. Your responsibilities will include:

• Working with the Sales Office Manager and wider team to maximise venue sales and achieve monthly revenue targets.
• Handling conference, meeting and event enquiries, responding promptly and professionally to customers in line with venue guidelines.
• Proactively identifying sales opportunities and converting enquiries into bookings to support the venue's sales plan.
• Supporting pricing and rate strategies for meetings and events, helping to maximise revenue and achieve budget expectations.
• Managing the conference and events diary effectively, balancing availability and demand to optimise business.
• Coordinating bedroom reservations for conference delegates, event guests and transient customers.
• Delivering excellent customer service throughout the booking journey, building strong relationships with clients and ensuring their needs are understood.
• Developing and maintaining accurate sales information and booking records within Opera, following company procedures.
• Supporting the invoicing process, ensuring conference bills are accurate and produced in a timely manner.
• Working with the Director of Sales to develop new business leads and support client events where required.
• Keeping up to date with competitor venues, their facilities and services, helping to identify opportunities to promote Kents Hill Park.
• Attending relevant sales, communication and operational meetings to share information and support the wider team.
• Following all sales procedures and completing mandatory and role-specific training.
• Maintaining high standards of health and safety, reporting accidents or maintenance issues and following fire safety procedures.
• Supporting the wider operations team with additional tasks where needed to help the venue run smoothly.
• Experience in a sales, conference and events, hotel or hospitality environment.
• A natural ability to build relationships with customers and deliver excellent service.
• Strong communication and organisational skills, with great attention to detail.
• A proactive and commercially aware approach, with the confidence to spot opportunities and help drive sales.
• The ability to manage multiple enquiries and priorities in a busy environment.
• Confidence using booking systems and maintaining accurate customer and sales information. Experience with Opera would be an advantage.
• A positive, team-focused attitude and the flexibility to support colleagues across the venue.
• A willingness to learn, develop and get involved in all aspects of conference and events sales.
• Competitive salary and full company benefits.
• 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
• Healthcare benefits through Medicash, including dental, optical and therapy treatments.
• Aviva Digicare, including a free annual healthcare check.
• 24/7 Employee Assistance Programme and mental health support.
• Enhanced maternity, paternity and adoption leave, plus additional family-friendly benefits.
• An additional two days' leave following your return from maternity leave during your first year back, and a day off for your baby's first birthday.
• Exclusive shopping, entertainment and travel discounts through our Benefits & Wellbeing platform.
• Discounts on cinema tickets, Nuffield Health memberships, PureGym memberships and more.
• Pension scheme, Life Assurance and preferred rates on salary finance products.
• Meals on duty.
• Ongoing training, development opportunities and structured career pathways.
• Paid professional subscriptions where applicable.
• Financial wellbeing support and Vodafone discounts.

A little more about Kents Hill Park Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings and training to every business event in between, our venue offers an informal atmosphere where both our guests and our teams can be themselves. Kents Hill Park is part of The Venues Collection, a division of Compass Group UK & Ireland. Our collection of venues offers a range of distinctive event spaces, alongside hotel-style residential and leisure facilities, creating memorable experiences for guests across the UK. Join us and grow your career with an industry leader, with competitive pay, great perks and plenty of opportunities to learn and develop. Every day, our passionate hospitality professionals strive for excellence, delivering exceptional experiences across a diverse range of venues and destinations.