Sales & Events Co-ordinator - 24 Hrs Per

Cairn Group; Paisley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic team as a Sales & Events Coordinator at an ambitious company with a diverse portfolio of hotels, bars, and restaurants across the UK. This role involves proactive sales activities, working closely with the Sales Executive and operational teams to exceed revenue targets. You'll enhance guest experiences through effective communication and organisational skills while enjoying a range of benefits, including discounted hotel stays and development opportunities. If you're self-motivated and thrive in a collaborative environment, this is the perfect opportunity to make a positive impact.

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Retail, Cinema & Leisure Discounts

Development Opportunities

Star of the Month Awards

Long-service Awards

Recommend a Friend Incentive

Employee Assistance Programme

Qualifications

• Strong communication skills and excellent command of the English language.
• Organisational skills and commercial awareness are essential.

Responsibilities

• Respond to all reservation/event enquiries within two working hours.
• Co-ordinate details for guests and ensure high standards of administration.
• Develop close working relationships with all departments.

Skills

Communication Skills

Organisational Skills

Commercial Awareness

Adaptability

Creativity

Team Working Skills

Numerical Skills

Patience

Job description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

Job Overview

As a Sales & Events co-ordinator you will be responsible for driving and developing business into the Hotel by pro-active sales activity. You will be able to demonstrate your ability to work closely with the Sales Executive and Operational teams in order to meet and exceed budgeted revenue targets.

Key Skills

• Have strong communication skills and excellent command of the English language
• Organisational skills
• Commercial awareness
• Adaptability
• Creativity
• Good team working skills
• Excellent numerical skills
• Patience

Duties & Responsibilities

• Respond within two working hours to all Reservation/event enquiries
• Clarify expectations and establish a budget for each event
• Conduct and initial consulation with the client. Establish the vision (if required)
• Co-ordinate details for guests
• Ensure administration of all reservations and events is maintained to a high standard
• Liaising with the sales manager in all aspects of contract negotiation outside of agreed limits
• Create a sales plan for the forthcoming 24 months
• Achieving targets and commission set
• Supporting the Sales Manager and operational team where required
• Anticipate guests' needs where possible to enhance the quality of service and positively promote sales to increase revenue
• Continual communication with all departments within the hotel in an accurate manner
• Prepating and executing show rounds to clients and selling the hotel to the best of it's potential
• Assisting in creation, development and maintenance of a seamless booking system for all guests
• Coordinating all clients' needs prior to arrival at the hotel, restaurant and bar
• Completing any budget and forecasting administration
• Assisting in proactively selling the hotel facilities to potential guests and corporations
• To ensure billing and credit agreements are managed and controlled, and methods of payment are secured for all reservation and events.
• Follow all department processes, procedures and policies
• Assist with the management of social media channels and proactively source new opportunities
• Proactively maintain a positive sales culture throughout the business and have confidence to take and make decisions
• Develop close working relationships with all departments, colleagues and managers to ensure guest expectations and financial obligations are met
• Be fully aware of guest security, not disclosing guest information in line with implementation of GDPR
• Carry out any other reasonable duty that may be requested by management that pertains to the total operation as may be reasonably required, from time to time.

About you…

Person Centred - You'll consider peoples desires, values and situations - seeing and treating people respectfully as individuals, being considerate of others views, and working collaboratively to achieve greater results.

Vibrant - You'll overcome obstacles and demonstrate a can do attitude, having a solution focussed approach. You'll be self-motivated to achieve great results, and demonstrate a positive impact on team morale.

Team Work - You'll work collaborateively with the immediate team and peers, supporting colleagues across departments and other functions, and developing and maintaining relationships that inspire trust and respect. You'll also contribute fairly to achieve common team goals, supporting where require to achieve team success.

Business Focus - You'll support the team and department to drive business metrics, maintaining a safe working environment and follow all policies and procedures relevant to your role. With the support of your manager, you'll be aware of business performance in line with expectations.

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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