Sales Engineer (Amazon Connect, £100k)

JR United Kingdom; London; On-site; GBP 100,000; Full time

Job summary

An innovative firm is seeking a Sales Engineer to lead their Amazon Connect presales team. In this pivotal role, you will drive the technical sales process, collaborating with clients to design and implement cutting-edge CX solutions. Your expertise in AWS Connect and related technologies will be crucial as you develop architectures that optimize capabilities and solve complex challenges. This position offers the opportunity to work with industry leaders in a dynamic environment, making a significant impact on customer experiences. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• 5+ years in contact centre or CX industry with hands-on experience in Amazon Connect.
• Strong technical design and effort estimation skills for AWS solutions.

Responsibilities

• Lead technical sales for CX solutions leveraging Amazon Connect.
• Design AWS Connect architectures and collaborate with clients on delivery.

Skills

Technical Sales

Effort Estimation

Solution Design

AWS Connect Architectures

Contact Centre Operations

Education

AWS Associate Level Certification

Tools

Amazon Connect

Amazon Lex

Amazon Pinpoint

Job description

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Sales Engineer (Amazon Connect, £100k), London

Client:

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Ingenio is delighted to be working with the UK's leading CX systems integrator on a market innovative role running their Amazon Connect presales team.

Responsibilities

• Specialised Technical Sales for CX solutions utilising Amazon Connect
• Drive full end to end Technical Solutioning and effort estimation from origination and initial client conversations, through discovery, design and transition to delivery
• Work directly with clients' business & technology leaders to design AWS Connect architectures and the teams that will deliver them
• Design Amazon Connect/Lex/Pinpoint Architectures that optimise AWS capabilities and leverage assets and differentiation
• Collaborating within a sales pursuit team to develop innovative approaches to solving complex problems

Requirements

• Minimum 5 years' experience in the contact centre, CX or voice industry
• Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies
• Deep understanding of call flows, IVR trees, email and chat channel designs and contact centre operations
• At least 1 AWS Associate Level Certification
• Hands-on Experience with Amazon Connect, Amazon Lex, and/or Amazon Pinpoint

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