Sales Engineer

Climate X; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A purpose-driven technology company in London is seeking a Sales Engineer to enhance customer satisfaction and success by performing data analysis and providing technical support. The ideal candidate will have strong knowledge in APIs, Python, and SQL. This role offers competitive benefits including hybrid working and training budgets, while contributing to a positive impact related to climate change.

Benefits

Monthly training & conference budget

6 monthly appraisals

Pension contribution scheme

Hybrid working

Mental Health and Wellbeing support

25 days holiday plus Bank Holidays

Qualifications

• Strong working knowledge of APIs, Python, and SQL.
• Proficient in manipulating large datasets.
• Understanding of climate risk assessment for financial services.

Responsibilities

• Perform data analysis for product improvement.
• Engage directly with customers to resolve queries.
• Conduct product demonstrations and manage PoC environments.

Skills

APIs

Python

SQL

Data analytics

Geospatial data

Tools

Microsoft Office

CRM platforms

Jira

Job description

Sales Engineer

About us

Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City.

Demand for Climate X is growing fast, and we need to build our team! You’ll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We’re excited to have the opportunity to speak with you during this process.

Our mission

To deepen the understanding of our changing planet and inspire meaningful action.

What we do

• We’re helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN’s Sustainable Development Goals (SDG’s).
• Our team builds cutting-edge, peer-reviewed science (incorporating climate projections, remote sensing data) and translates that into financial impacts (to the value of assets or business disruption linked to failure of critical infrastructure) that our customers in the financial services industry use to identify, manage and mitigate those risks.
• Climate X’s customers include the world’s largest banks, asset managers and insurance companies including CBRE, Standard Chartered, Virgin Money and Federated Hermes, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $6.5 trillion of assets.
• Customers choose us thanks to our ecosystem of products that help solve real human problems and drive tangible business benefits. They love our customer-centric mindset, as well as our pace of innovation in the market.

THE IMPACT YOU’LL OWN

• You will play a pivotal role in ensuring the satisfaction and success of our financial and real estate customers

• Perform data analysis to inform product maintenance and development efforts, contributing to the overall improvement of our products and services

• Directly engage with customers to assist and resolve their queries and requests promptly, triaging development requests where appropriate, and fostering effective communication and collaboration with our Commercial, Product, Science, and Technology teams

• Enhance our customer loyalty by communicating product features and updates to stakeholders in a clear and concise manner across our suite of products

• Responsibility for maintaining our library of content and documentation, ensuring information is up-to-date, easy to understand, and easy to use

Key Responsibilities:

• Technical Discovery & Solution Design: Understand customer needs and design tailored solutions using the SaaS products. Engage with customers during discovery sessions to gather requirements and create a customised solution architecture.

• Product Demonstrations & PoC Management: Deliver product demos and manage Proof of Concept (PoC) environments to showcase the product's value.

• Sales Proposal & Documentation Collaboration: Prepare and contribute to technical sections of sales proposals, including RFPs, ensuring accuracy and alignment with customer needs.

• Customer Onboarding & Implementation: Be part of customer onboarding, success measure definition and management of the technical implementation, ensuring smooth deployment and integration.

• Ongoing Technical Support & Troubleshooting: Provide continuous support, addressing technical issues post-implementation to ensure customer satisfaction.

• Customer Training & Relationship Building: Train customers on product usage and maintain strong relationships, ensuring long-term success and readiness for renewals or expansions.

• High IT literacy, proficient in Microsoft Office and great data analytics skills, particularly in Python and SQL.

ESSENTIAL SKILLS

• Strong working knowledge of APIs, Python, and SQL, with the ability to manipulate large and complex datasets. (Experience with geospatial data, GIS technologies, and risk analytics is highly desirable.)
• Demonstrated ability to handle messy, high-volume data in real-world customer scenarios, particularly for financial services use cases.
• Understanding of how banks and asset managers assess and manage physical climate risk, including key drivers and decision-making factors.
• Confident in explaining, justifying, and troubleshooting technical solutions for enterprise clients. Able to translate complex data into business-relevant narratives.
• Comfortable working in a fast-paced, start-up environment with limited structure. Proactive, resourceful, and able to take ownership of technical workstreams with minimal oversight.

DESIRABLE SKILLS

• Ability to exercise excellent time management and meet multiple deadlines.

• A passion for learning about climate change.

• Understanding of, and interest in, the current climate change landscape and future trends.

• Experience working at a B2B SaaS company.

• Experience with CRM platforms and Project management/issue tracking tools (e.g. Jira).

BENEFITS

Contribute to a business making purposeful impact related to climate change

Monthly training & conference budget to help you upskill and develop your career (£1,000 per year)

6 monthly appraisals and 12 monthly pay reviews

Pension contribution scheme

Hybrid working (3 days/week in office)

Mental Health and Wellbeing support via Oliva

25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)

Optional quarterly socials, dinners, and fun nights out

A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office

Cycle to work scheme via gogeta

Enhanced maternity and paternity

Pawternity

Dog friendly office (official residence of Alfie, Chief Mischief Officer)

EQUAL OPPORTUNITIES

Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.