Sales Enablement Service Designer

TN United Kingdom; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a Service Designer to enhance internal sales processes. This role focuses on creating seamless systems that empower commercial teams, ensuring efficient operations and improved user experiences. Join a dynamic team dedicated to redefining the digital property landscape, where your contributions will significantly impact how the nation makes home decisions. If you are passionate about service design and user-centered improvements, this opportunity is perfect for you.

Benefits

25 days annual leave

Day off for volunteering

Digital detox day

Cycle to work scheme

Free Calm App membership

Enhanced Parental leave

Private medical insurance

On-site gym

Discretionary annual bonus

7.5% pension contribution

Qualifications

• Experience in service design within tech-driven organizations.
• Strong understanding of internal tooling and business operations.

Responsibilities

• Design and optimize sales support services for internal teams.
• Map and improve end-to-end sales journeys from lead capture to billing.

Skills

Service Design

Process Design

Systems Thinking

Research Skills

Journey Mapping

User-Centered Design

Agile Methodologies

Tools

Salesforce

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Zoopla

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7709e835db57

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Hybrid Working Pattern - 2 days per week from Tower Bridge office

Zoopla is one of the UK’s most instantly recognisable property brands. In fact, we’re known and loved by over 91% of the nation (and we’re working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We’re a growing, dynamic team that embraces innovation and isn’t afraid to push the boundaries. We’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

We’re hiring a Service Designer to help transform the internal sales experience – creating seamless, efficient systems and processes that empower our commercial teams to operate at their best.

This is a unique opportunity to work on critical internal services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You’ll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users.

What you'll be doing

• Design and optimise sales support services
• Map and improve end-to-end sales journeys, from lead capture and contract creation to billing, renewals and reporting
• Design intuitive, scalable processes that enhance the day-to-day experience of Zoopla’s commercial teams
• Embed service design practices that support a smoother internal operation and better external customer outcomes
• Champion user-centred service improvements
• Conduct research with internal users (e.g. sales, account management, ops) to deeply understand challenges and uncover unmet needs
• Lead the definition and design of processes, workflows and service blueprints – aligned to Zoopla’s growth strategy
• Collaborate closely with the Sales Enablement PM to ensure cohesion between tooling, process and communication
• Partner with data and commercial ops to validate impact and drive continuous iteration
• Bring a test-and-learn approach to every service improvement, focusing on user outcomes and operational performance

Requirements

Must-haves

• Experience in service design, process design or systems thinking in a product-led or tech-driven organisation
• Strong understanding of internal tooling, business operations, or sales enablement - with a knack for spotting inefficiencies and opportunities
• Excellent research and mapping skills – including journey mapping, service blueprints, process design, and stakeholder facilitation
• Comfortable collaborating across disciplines, from product and engineering to sales, ops and finance
• Human-centred mindset - always advocating for better user outcomes, even in complex internal systems
• Familiar with agile ways of working and continuous discovery/delivery
• Familiarity with tools like Salesforce and related tools

Nice-to-haves

• Interest in leveraging automation, AI, or integrations to streamline processes
• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary