Sales Development Representative

Refinitiv; Greater London; Hybrid; GBP 26,000 - 42,000; Full time

Job summary

Thomson Reuters is seeking a Sales Development Representative based in Exeter with one day a week on-site. The role focuses on generating qualified leads, prospecting new and existing clients, and moving opportunities to talk with an Account Executive.

You will use outbound calls, email, video and social channels to reach decision makers, craft compelling stories, and maintain strong CRM data to score leads.

Qualifications

• Experience generating new business in a B2B or B2C environment.
• Proven outbound prospecting experience and ability to set appointments.
• Strong communication skills across phone, email and social channels.

Responsibilities

• Make outbound phone calls to prospects to set appointments.
• Utilize social media platforms to connect and score potential leads.
• Provide feedback loops to Sales and Value Proposition on prospecting outcomes.

Skills

Outbound prospecting

Lead generation

CRM usage

Communication skills

Storytelling

Tools

CRM tools

Email outreach

Social media platforms

Job description

Sales Development Representative

THIS ROLE IS BASED IN EXETER ONE DAY A WEEK

The Sales Development Representative (SDR) generates qualified leads by prospecting for business opportunities within new and existing clients. This position will be responsible for cultivating and nurturing prospects to move them from unidentified leads to scored leads with an appointment to talk with an Account Executive. The SDR will utilize outbound phone calls, email, video and social media to reach decision makers within predefined targets; develop ongoing relationships with contacts by providing value to the contact in every interaction; high level of product competency and oral and written communication.

About the Role

As our Sales Development Representative, you will:

• Make outbound phone calls to customers and prospects to set appointments
• Utilize social media platforms to connect and further score potential leads
• Provide a feedback loop to Sales on effectiveness of prospecting
• Provide a feedback loop to Value Proposition on effectiveness of persona and product packaging

Your Goals:

• Number of Appointments set
• Value of total pipeline created
• Total revenue of deals closed from appointments set
• Minimize lead to response time
• Track qualifying data in CRM to properly score leads
• Pilot new sales enablement tools

About You:

• Experience successfully generating new business
• B2B or B2C inside sales experience
• Outbound prospecting experience
• Ability to tell a story with enthusiasm
• Demonstrated ability to communicate and influence others over the phone, email and video

What’s in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com

At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism.

Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care.