Sales & Customer Support - Biosystems

Tropical Marine Centre Ltd.; City Of London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working hours

12-month contract

Job summary

A leading supplier in water filtration systems is seeking a sales professional to support customer inquiries and drive sales. The role involves direct interaction with customers, handling sales tasks, and maintaining customer satisfaction. Successful candidates will demonstrate strong customer service and communication skills, using tools like Hubspot to manage relationships effectively. This position is site-based at the head office in Chorleywood with potential travel for trade shows.

Qualifications

• Proven experience in customer service and sales.
• Strong problem-solving abilities and a goal-oriented mindset.
• Ability to respond professionally to customer inquiries.
• Able to build and maintain long-term relationships with customers.

Responsibilities

• Implement sales strategies to achieve targets.
• Conduct product presentations to prospective customers.
• Respond to customer inquiries promptly and professionally.
• Call customers and deliver sales in a timely manner.
• Follow up with customers to ensure satisfaction and secure repeat business.
• Identify customer needs and recommend suitable products or services.
• Collaborate with marketing to develop sales collateral and promotions.
• Support new business projects with colleagues.

Skills

Customer service

Sales strategy implementation

Communication skills

Technical support

Relationship building

Tools

Hubspot

Job description

The Biosystems team are world leaders in water filtration systems, as well as LED lighting and advanced lighting control systems. Servicing the Aquatic, Aquaculture, Public Aquarium, Research Institutions, ex situ Coral spawning and reef restoration, Shellfish holding and Depuration as well as the Agri (Pig, Poultry and Insect farming) sectors, our team is driven, dynamic and delivers solutions across a range of applications, providing diverse and exciting challenges.

Job Summary

You will play a vital role in providing exceptional customer service and driving sales within this sector. You will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your primary focus will be to sell our products and services, maintain customer satisfaction and build long-term relationships.

This role requires the incumbent to be customer centric, be confident to close sales opportunities, have a professional telephone manner and the ability to connect and build relationships with customers. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos, visits and talks.

There will be daily handling of sales tasks, invoicing, and general activities that support Sales efforts.

Responsibilities

• Implement sales strategies/initiatives to achieve targets and increase revenue.
• Proactively identify and pursue new sales opportunities.
• Conduct product presentations and demonstrations to prospective customers.
• Call customers and deliver sales in a timely manner.
• Follow up with customers to ensure customer satisfaction and secure repeat business.
• Identify customer needs and recommend appropriate products or services to meet those needs.
• Collaborate with the marketing team to develop sales collateral and promotional materials.
• Work with colleagues to support new business projects.

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
• Handle technical queries and provide solutions.
• Provide accurate and detailed quotes about products, pricing, availability, and delivery options.
• Follow up on quotes/orders.
• Resolve customer issues by investigating, developing solutions, and implementing corrective actions.
• Maintain a high level of product knowledge to effectively address customer inquiries.
• Goal‑oriented mindset to achieve sales targets.
• Confident with a “can do” attitude.
• Ability to build trusting customer relationships.
• Good verbal and written communication skills.
• ‘Hands on’ work ethic.

This is a site-based sales position, at our head office in Chorleywood. Some travel to customer sites and trade shows will be required.

Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare – this opportunity starts as a 12-month contract.