Sales & Customer Services Officer-Castle Point Borough Council

Essex County Council; Essex; On-site; GBP 24,000 - 26,000; Part time

Job summary

An established industry player is seeking a dedicated Sales and Customer Services Officer to join their team on a part-time basis. This role is pivotal in delivering exceptional customer service at leisure facilities, where you will engage with visitors, promote memberships, and manage bookings. Ideal candidates will possess strong interpersonal skills and a friendly demeanor, ensuring a welcoming environment. If you are passionate about customer service and eager to contribute to a thriving community, this opportunity is perfect for you.

Qualifications

• Experience in customer service and cash handling.
• Proficient in IT skills for managing bookings and payments.

Responsibilities

• Promote sales for memberships and handle customer queries.
• Manage payments and bookings using the Gladstone 360 system.

Skills

Customer Service Experience

Cash Handling

Good IT Skills

Tools

Gladstone 360 Leisure System

Job description

Sales and Customer Services Officer

£24,790 - £25,992 per annum (Pro Rata)

Benfleet, Essex

Part-Time, Permanent

25 Hours per Week

Closing Date: Monday 5th May 2025

Essex County Council (ECC) is supporting Castle Point Borough Council in recruiting a Sales and Customer Services Officer on a part-time, permanent basis.

About Castle Point

Castle Point Borough Council employs nearly 350 staff and delivers over 150 council services, both statutory and community-focused. The council aims to provide high-quality, financially sustainable services with a focus on outstanding customer service, transparency, and community well-being. It is committed to modernizing and improving its performance to support strong, healthy, and thriving communities.

Our Values

• Trust
• Respect
• Improving and Learning
• Customer Focus

The Opportunity

This role involves operating front-of-house reception at our leisure facilities at Waterside Farm and Runnymede leisure centre. It is a customer-facing position requiring excellent customer service, interpersonal skills, and a friendly approach.

You will also promote and generate income through marketing, booking, and selling memberships, goods, and services.

Responsibilities

1. Promote sales and lead generation for memberships, swimming lessons, and secondary sales.
2. Handle payments and bookings using the Gladstone 360 leisure system, including operating and managing customer flow.
3. Reconcile float cash and card receipts at the end of shifts.
4. Respond to queries via leisure inbox, phone calls, and face-to-face interactions.
5. Coordinate with team members for booking setups and centre operations.
6. Serve refreshments and maintain cleanliness of reception and refreshment areas.
7. Adhere to food safety regulations and handle food and drinks safely.
8. Follow emergency evacuation procedures as trained.
9. Support marketing and promotion of leisure services.

Candidate Requirements

• Customer service experience
• Cash handling and financial procedures experience
• Good IT skills

Working Pattern

The role follows a two-week rota cycle.

Equal Opportunities

Castle Point Borough Council is a Disability Confident Leader and is committed to interviewing all disabled applicants who meet minimum requirements, as well as veterans and care leavers who meet the criteria. Please contact our recruiters for reasonable adjustments during the application process.

Safeguarding

The council is committed to safeguarding children and vulnerable adults and expects all staff and volunteers to share this commitment.

Contact

For queries or further information, please email [e-mail] or [e-mail]