Sales & Customer Services Manager

Charles Trent; Poole; On-site; GBP 40,000 - 55,000; Full time

Job summary

Une entreprise leader dans le secteur du recyclage automobile recherche un manager dynamique et axé sur les personnes pour diriger une équipe de vente et de services client. Vous serez responsable de la gestion opérationnelle, de la mise en œuvre de stratégies de vente innovantes et de l'amélioration de la satisfaction client. Ce rôle implique une forte composante de leadership et de développement d'équipe, tout en utilisant des outils technologiques modernes pour atteindre les objectifs de l'entreprise.

Benefits

Health Cash Plan

Critical Illness Cover

Death in Service Benefit

Family Day

Community Volunteer Day

Qualifications

• Minimum 3 ans d'expérience en gestion dans un environnement de vente dynamique.
• Capacité prouvée à atteindre et dépasser les objectifs de revenus.
• Compétences en gestion des personnes avec un accent sur le développement d'équipe.

Responsibilities

• Gestion quotidienne des opérations de vente et de service client.
• Développer et exécuter des stratégies de vente pour atteindre les objectifs de revenus.
• Gérer et développer une équipe de représentants des ventes et du service client.

Skills

Leadership

Communication

Strategic Planning

Problem Solving

Team Development

Tools

AI Tools

Sales Software

Job description

We are seeking a dynamic and people-focused manager to lead and inspire a sales customer services team. This role oversees our recycled parts sales operations through telephone and email channels, both B2B and B2C markets. The ideal candidate will be passionate about hitting targets and delivering exceptional results through coaching and developing team members, utilising technology to drive performance.

Location: Poole, BH12

Working Pattern: Monday - Friday

Reporting to: Customer Services Director

Requirements of the role:

• Day to day operational management of the sales and customer service function
• Develop and execute sales strategies and initiatives to achieve revenue targets
• Lead, manage, and develop a team of sales and customer service representatives to maximise their potential
• Solve problems effectively and identify key areas for improvement
• Create action plans to grow sales revenue, enhance customer satisfaction, retain existing customers and increase new business
• Implement technology and AI tools to improve team efficiency and sales processes
• Monitor, analyse, and report on sales and customer performance metrics
• Foster a positive and collaborative team environment that aligns with company values
• Drive customer satisfaction and own and enhance service levels using innovative solutions as required

Experience & Essential Qualities:

• At least 3 years of management experience in a fast-paced sales environment
• Proven ability to meet and exceed revenue targets in a sales-driven environment
• Strong leadership and people management skills with a focus on team development
• Experience in utilising and implementing technology, including AI tools, to improve business performance
• Excellent communication, organisational and strategic planning and delivery abilities
• Enthusiastic, innovative, and results-oriented mindset
• Health Cash Plan (Health Shield): Reimbursement for everyday health costs (dental, opticians, physiotherapy) and access to gym discounts, wellness tools, and counselling services
• Critical Illness Cover (Unum): Tax-free payment in case of defined medical conditions, with additional support services
• Death in Service Benefit: Life insurance providing financial support for your family (3x your basic annual salary)
• Family Day: An additional day of holiday to celebrate special family occasions
• Community Volunteer Day: An extra day to give back to the community through voluntary work
• Be part of a family business with a strong culture of innovation and growth, offering opportunities to make a significant impact in the automotive recycling industry