Sales / Customer Service Representative

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Kingswinford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A well-established company is seeking an enthusiastic Customer Service/Sales Representative in Kingswinford. Responsibilities include handling inbound calls, providing technical support, and initiating sales. Ideal candidates should have strong customer service and sales skills, with experience in telesales. Competitive salary ranging from GBP25,300 to GBP28,000 per annum along with benefits like annual leave and learning opportunities.

Benefits

25 Days Annual Leave plus Bank Holidays

Learning and training opportunities

Company Pension Scheme

Free onsite parking

Qualifications

• Previous experience in a telesales position essential.
• Proven record of exceeding sales targets.
• Flexibility to take on different tasks.

Responsibilities

• Receive inbound customer calls and handle queries.
• Provide technical support over the phone.
• Initiate sales with potential customers.

Skills

Excellent customer service skills

Strong sales skills

IT skills

Confident

Self-motivated

Tools

Microsoft Office

Job description

Customer Service/ Sales Representative Permanent Kingswinford GBP25,300-GBP28,000

What s on offer:

• GBP25,300-GBP28,000 per annum
• Monday Friday 8am - 4pm / 9am - 5pm
• Permanent
• 25 Days Annual Leave plus Bank Holidays
• Learning and training opportunities
• Company Pension Scheme
• Free onsite parking

We are currently working with a well-established company who are looking for an enthusiastic Customer Service/Sales Advisor to join their team. The Successful Candidate will need to be confident in a target driven environment and have excellent customer service skills and experience with outbound calling within a sales environment.

Key Responsibilities:

• Receiving inbound customer calls and dealing with all queries in a professional manner.
• Providing Technical support over the telephone where required on company products.
• Assisting with enquiries receive via internal web chat function in a quick and accurate fashion.
• Providing an extremely high level of customer service befitting quality retailer.
• Initiating sales with potential customers via phone or e-mail.
• Listening to customer needs and informing them of relevant products.
• Creating lasting relationships with customers to enable repeat sales.
• Taking an active part in group projects to promote new and existing products.
• Contributing towards achieving set group sales targets.
• Maintaining customer database

Person Specification:

• Passion for high level of customer service.
• Previous experience in telesales position (cold calling)
• Strong sales skills with proven record of exceeding group sales targets.
• Confident.
• Self-motivated.
• Excellent telephone manner.
• Good IT skills, particularly with reference to Microsoft Office.
• Enjoy working in a target driven team environment.
• Flexibility to take on different daily tasks and provide cover when required.