Sales & Customer Service Representative

Brief Description

The Role

The Sales & Customer Service Representative will work in a very dynamic environment across a diverse portfolio of products to both B2B and B2C. The role will carry out a range of tasks including the interpretation of tender information to provide project quotations. Sales administration tasks to support the team with the overall aim of driving sales.

Responsibilities

1. Manage order processing from checking stock levels, data entry, through to processing and customer follow up.
2. Liaising with logistics to organise shipments within customer expectations.
3. Respond timely and professionally to all customer communications through various channels; phone, email, webchat web form. Extracting the true brief to address the customer needs providing technical and commercial advice directly and/or referring calls to the appropriate manager.
4. Assist customers by answering product and service questions; suggesting information about other products and services.
5. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.
6. Contribute to individual, team and department sales objectives.
7. Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT.
8. Accurately maintain and update CRM system as required.
9. Following up on customer quotations to establish the status of the project and updating the CRM system.
10. Making lapsed and prospect calls to proactively obtain business based on the sales operating system.
11. Ad hoc Office Administration as required by the business.
12. Support other members of the Sales Team.

Candidate Profile

1. 1-2 years’ experience in a Sales / Administration.
2. Excellent interpersonal/Communication Skills with friendly but professional manner.
3. Excellent multi-tasking, organisational, written and verbal communication are essential.
4. Hands on experience with MS Office (MS Excel in particular).
5. Ability to work under strict deadlines and prioritise workload.
6. Capability to work on your own initiative.
7. Resilience with the ability to work under pressure while maintaining quality and standard of work.
8. Experience in a Manufacturing background would be beneficial but not essential.
9. Experience in ERP systems would be beneficial but not essential.
10. Ability to understand technical information and gain a detailed understanding of the products.

What do we offer?

At Tricel, we care about you and your progression. As well as a competitive salary and benefits package, we offer:

1. 32 days holiday (including 8 days bank holidays)
2. Employer Pension Contribution
3. Christmas Shutdown
4. Excellent development and growth opportunities
5. A supportive and collaborative culture
6. A fun and dynamic work environment
7. Team oriented atmosphere
8. Good work, life balance
9. Opportunity to work across countries and cultures
10. Employee Assistance Programme to provide wellbeing support
11. Health and Wellbeing initiatives
12. Mental Health First Aiders on site
13. Cycle to Work Scheme
14. Company Events
15. Employee Recognition Scheme - Quarterly Awards

About Tricel

Tricel is a global manufacturing and engineering company, recognized for its innovative and high-quality products across various sectors. Founded in Ireland, this family run business has expanded its operations internationally, with a presence in multiple countries. The company specializes in producing advanced composite materials, environmental solutions, water storage systems, and electrical enclosures. Tricel's products are widely used in industries such as construction, water storage and wastewater treatment, and distribution.

The company's core strengths lie in its commitment to innovation, quality, and customer service. Tricel consistently invests in research and development to create products that meet the evolving needs of its customers while maintaining a focus on sustainability and environmental responsibility. With a skilled workforce and a strong engineering foundation, Tricel is dedicated to delivering reliable, durable, and cost-effective solutions that help build a better, more sustainable future.

Tricel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By submitting your application, you consent to the processing of your personal data. We will use your information solely for recruitment purposes, and it will be stored securely. Tricel uses a third party provider called UKG to store and process candidates data on our behalf.