Sales & Customer Service Associate

Massage Envy Franchising, LLC; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic team at a growing wellness franchise dedicated to helping clients feel their best. This role offers the chance to provide exceptional customer service while promoting the importance of total body care. You'll engage with clients, educate them on services, and foster a welcoming environment. With a commitment to your success, the company provides comprehensive training, flexible scheduling, and a supportive community that celebrates individuality. If you're passionate about wellness and eager to make a difference, this opportunity is perfect for you.

Benefits

Employer-paid healthcare

Paid time off

Employee referral bonus

Flexible schedule

Free massage or skincare service each month

30% off all products

Qualifications

• Previous retail or sales experience preferred.
• Ability to multitask and establish relationships with guests.

Responsibilities

• Provide outstanding customer service and promote Total Body Care.
• Support clinic flow by greeting clients and scheduling services.
• Help grow and retain a client base through outreach.

Skills

Customer Service

Sales Experience

Critical Thinking

Math Skills

Computer Skills

People Skills

Knowledge of Massage and Skin Care

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy Greystone

Do you have a passion for helping others? At the Massage Envyfranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-232332