Sales & Customer Service Advisor

Group 1 Automotive UK; Derby; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading automotive group as a Sales & Customer Service Advisor in Derby, where you’ll engage with customers across multiple brands. Your role involves delivering exceptional service through effective communication and problem-solving skills. Benefit from extensive training, internal progression, and a diverse working environment that values your professional growth.

Benefits

33 days annual leave

Exclusive retail discounts

Company pension scheme

Flexible working options

Training and development opportunities

24/7 access to healthcare professionals

Paid volunteering day

Qualifications

• Excellent communication skills to build rapport.
• Customer-focused with a passionate work ethic.
• Able to prioritize workload and multi-task.

Responsibilities

• Handle inbound & outbound calls from customers.
• Respond to customer email inquiries.
• Identify customer needs and guide towards suitable products.

Skills

Communication

Customer Focus

Problem Solving

Attention to Detail

Job description

Sales & Customer Service Advisor - Multiple Brands - JLR Derby

Are you customer focused, self-motivated and looking for a new challenge?

As a Sales & Customer Service Advisor at JLR Derby, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. Whilst the position is based at JLR Derby, you will have the excitement of working with multiple Brands in this role.

What We Can Offer You

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask
  
  

What You'll Do Day To Day

• Handling inbound & outbound telephone calls to existing customers across multiple brands (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
• Providing a high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised and self-motivated to ensure targets and deadlines are met
• To up-sell additional Audi products
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
• Be customer focused and passionate about their work
• Have the ability to prioritise their workload and multi-task
• Be IT alliterate with the ability to use multiple systems at once
• Confidently work independently and also as part of a team
• Have a keen eye for detail
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on their feet
  
  

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.