Sales & Customer Service Administrator

Confidential; Wincanton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Profit-related bonus

Pension 7.5% via salary sacrifice

25 days holiday + bank holidays

Death in Service (after 6 months)

Eye care support

Flu vaccinations

Onsite parking

Cycle to Work

Company events

Job summary

Wincanton is seeking a Sales & Customer Service Administrator for an onsite role. You will process orders, provide quotations, and respond to customer inquiries by phone and email to ensure timely delivery and accurate order processing.

You will support Sales Managers and Key Accounts, maintain records, and work across the business to uphold quality standards and health & safety procedures.

Qualifications

• Experience in customer service, sales administration or office administration.

Responsibilities

• Process customer orders accurately and efficiently using business systems
• Prepare quotations and follow up where appropriate
• Respond to customer enquiries by phone and email, providing professional support
• Advise customers on product selection, availability, pricing and delivery schedules
• Keep customers informed of changes to orders (pricing, lead times, delivery updates)
• Direct enquiries to the right colleague when specialist technical support is required
• Support Area Sales Managers and Key Account customers to deliver an excellent experience
• Maintain accurate customer records and contribute to smooth day-to-day Sales Office operations
• General office administration and filing
• Work collaboratively across the business to support quality standards, procedures and Health & Safety

Skills

Customer service

Sales administration

Office administration

Written communication

Verbal communication

Organisational skills

Attention to detail

Data entry

Teamwork

Tools

Microsoft Office

Job description

Job Title: Sales & Customer Service Administrator

Location & Hours

Wincanton (onsite)
37 hours per week: Mon-Thurs 9:00am-5:30pm; Fri 9:00am-5:00pm (1 hour lunch each day)

Salary & Benefits

26,000- 28,000 per annum (depending on skills, experience and responsibilities), plus:

• Quarterly profit-related bonus scheme
• 7.5% employer pension contribution (via salary sacrifice)
• 25 days holiday + bank holidays
• Death in Service (after 6 months)
• Eye care support and flu vaccinations
• Onsite parking
• Cycle to Work scheme
• Company events

About Us

We're recruiting on behalf of a family-owned manufacturing business based in Wincanton. They're looking for an enthusiastic, customer-focused administrator to join their friendly Sales Office team, supporting customers and internal colleagues to ensure orders are processed accurately and delivered on time.

Role & Responsibilities

• Process customer orders accurately and efficiently using business systems
• Prepare quotations and follow up where appropriate
• Respond to customer enquiries by phone and email, providing professional support
• Advise customers on product selection, availability, pricing and delivery schedules
• Keep customers informed of changes to orders (pricing, lead times, delivery updates)
• Direct enquiries to the right colleague when specialist technical support is required
• Support Area Sales Managers and Key Account customers to deliver an excellent experience
• Maintain accurate customer records and contribute to smooth day-to-day Sales Office operations
• General office administration and filing
• Work collaboratively across the business to support quality standards, procedures and Health & Safety

Essential Skills & Experience

• Experience in customer service, sales administration or office administration
• Excellent written and verbal communication skills and a professional telephone manner
• Strong organisation skills with high attention to detail and accurate data entry
• Ability to prioritise, manage multiple tasks, and work to deadlines
• Good IT skills, including Microsoft Office
• Positive, proactive, flexible approach; able to work independently and as part of a team

We welcome applications from all backgrounds and are committed to equal opportunity and fair, inclusive recruitment.