Sales Customer Advisor

Assa Abloy Group; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global security provider in Reading is looking for a Sales Customer Advisor to enhance customer experience and support daily sales operations. You will handle sales orders, assist customers with inquiries, and promote AMS products. The ideal candidate will have proficiency in Microsoft Office, familiarity with SAP, and strong communication skills. The company offers competitive salary, training, and generous benefits including holidays and a pension plan.

Benefits

Learning and career development opportunities

Competitive salary and incentive schemes

25 paid holidays plus bank holidays

Pension; 5% employee & 5% employer

Life assurance 3 x basic salary

Qualifications

• Proficiency in Microsoft Office applications: Word, Excel, and Outlook.
• Working knowledge of SAP for order processing and purchasing.
• Experience using Microsoft Dynamics 365 CRM.
• Strong communication and interpersonal skills.
• Ability to understand and explain basic technical concepts.

Responsibilities

• Promote and sell all AMS products, including custom printed keycards.
• Handle sales orders, related documentation, invoicing, and dispatch of AMS orders.
• Respond to customer enquiries via phone or email and provide relevant quotations.
• Coordinate with customers and suppliers to manage orders for custom printed keycards.
• Order customer-specific spare parts from suppliers.

Skills

Proficiency in Microsoft Office applications

Working knowledge of SAP

Experience using Microsoft Dynamics 365 CRM

Strong communication and interpersonal skills

Ability to understand basic technical concepts

Job description

Can you bring your experience to our team at ASSA ABLOY? Join our team based in Reading, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Sales Customer Advisor

As our Sales Customer Advisor for the Global Solutions division of ASSA ABLOY, you will have the opportunity to build on providing excellent customer experience, professional competence and to be part of a dynamic team. Reporting to the Internal Sales and Marketing Manager, you will be responsible for After Market Sales activities and support in daily operations, switchboard, order processing.

You would also be responsible for:

• Promote and sell all AMS products, including custom printed keycards, spare parts, batteries, service kits, and accessories.
• Handle sales orders, related documentation, invoicing, and dispatch of AMS orders.
• Respond to customer enquiries via phone or email and provide relevant quotations.
• Coordinate with customers and suppliers to check proofs and manage orders for custom printed keycards.
• Order customer-specific spare parts from suppliers and verify invoicing for keycard orders.

The skills and experience you need

We are looking for someone who has:

• Proficiency in Microsoft Office applications: Word, Excel, and Outlook.
• Working knowledge of SAP for order processing and purchasing.
• Experience using Microsoft Dynamics 365 CRM.
• Strong communication and interpersonal skills.
• Ability to understand and explain basic technical concepts (training provided – no complex technical knowledge required).

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
• 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service.
• Ex-gratia day for Christmas Eve.
• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months.
• Life assurance 3 x basic salary; after qualifying time with Company.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand Discount (Yale).
• Access to Employee Care scheme.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

We are an equal opportunities employer and welcome applications from all qualified candidates. ASSA ABLOY is committed to providing a fair and inclusive work environment and is an equal opportunities employer.

How to apply

To apply, please set up your profile and apply on our website.

For questions about the role or the process, please email Dominika Zgrzebnicka, Talent Acquisition Business Partner, at [e-mail].

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