Sales Counter Manager

Rexel; Kingston upon Hull; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Sales Counter Manager to lead customer interactions and drive sales at their Hull branch. This dynamic role involves building strong relationships with customers, ensuring excellent service, and managing stock effectively. You will be responsible for organizing engaging promotional events and maintaining a tidy sales environment to maximize customer satisfaction. The company offers a supportive atmosphere with extensive learning opportunities and a commitment to employee wellbeing. If you are passionate about sales and customer service, this is the perfect opportunity to make a significant impact.

Benefits

33 days annual leave

Contributory pension scheme

Life assurance

Learning and Development opportunities

Enhanced family leave benefits

24/7 Free virtual GP service

Mental Health First Aiders

Staff discount on webshop

Qualifications

• Dynamic sales professional with strong leadership and customer service skills.
• Proven sales expertise with a focus on customer satisfaction and loyalty.

Responsibilities

• Deliver excellent customer service and build successful partnerships.
• Manage stock display and promote local sales initiatives effectively.

Skills

Leadership Skills

Customer Service Orientation

Sales Expertise

Communication Skills

Problem-Solving Abilities

Product Knowledge

Team Collaboration

Tools

M3

Vecta

Microsoft Office

Job description

Rexel UK, are looking for a Sales Counter Manager within our Hull Branch, Working Monday to Friday, 08:00 - 17:00.

Are you a dynamic sales professional with a passion for building relationships and driving results? This role is for you! As a Sales Counter Manager, we will be looking for you to take ownership of the face to face customer interactions & contacts, organise fun and engaging Trade & Promotional Days and ensure that our Merchandising is tidy, stocked and promoted well.

Benefits working for Rexel:

• 33 days annual leave (including bank holidays) + Birthday Day off after 1 years’ service
• Contributory pension scheme and life assurance
• Extensive Learning and Development opportunities from day one
• Your Wellbeing: Enhanced family leave benefits, Buy and Sell annual leave, 24/7 Free virtual GP service and Mental Health First Aiders available to support you
• Staff discount on our webshop

What you will be responsible for:

• Deliver excellent customer service from the Sales Counter, where you will, b uild and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
• Apply the basic principles of margin management to generate profitable sales
• Ensure achievement of all relevant Key Performance Indicators, targets and objectives
• Effectively manage stock display in trade counter exposing the customer to a wide range of stock and impulse products, new stock ranges and any value-added services as is practical within the Sales Counter
• Maintain a clean and tidy environment that is always well presented creating an environment to positively influence the Sales Counter performance
• Employ a wide range of techniques and resources, including Company and market information and material effectively, to maximise profitable sales over the Sales Counter
• Actively promote participation in local promotions and incentives to contribute to sales
• Utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience

What we are Looking for;

• Leadership Skills:Ability to lead, motivate, and develop a team to achieve sales targets and provide excellent customer service.
• Customer Service Orientation:Strong focus on understanding customer needs and delivering exceptional service to enhance customer satisfaction and loyalty.
• Sales Expertise:Proven track record in sales, with the ability to identify opportunities and drive revenue growth.
• Communication Skills:Excellent verbal and written communication skills for effective interaction with customers, team members, and suppliers.
• Problem-Solving Abilities:Strong analytical skills to address customer inquiries and resolve issues efficiently.
• Product Knowledge:In-depth understanding of the products and services offered, with the ability to provide expert advice and recommendations.
• Team Collaboration:Ability to work collaboratively with cross-functional teams to enhance overall service delivery and operational efficiency.

At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences.
Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.