Sales Coordinator, CEE

Funko, Inc.; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Funko, Inc. is seeking a Sales Coordinator in London to support the sales team by handling customer queries and coordinating product setup, images, and catalogue management.

The role requires fluency in Polish and strong English communication skills, with a focus on delivering excellent customer service and building cross-functional relationships. The position involves working Mon-Fri (37.5 hours) with eligibility for virtual/flexible working and collaboration with sales partners.

Qualifications

• Must be fluent in Polish with strong written and spoken English.
• Customer-focused with excellent communication skills and the ability to build relationships.

Responsibilities

• Provide in-depth product setup information to customers and partners.
• Manage product images and ensure timely delivery to key accounts.
• Handle catalogue management and share test certificates as required.
• Develop and maintain strong relationships with customers, retail partners, and internal teams.
• Participate in product and brand training for new and existing lines.
• Deliver high levels of customer service to drive productivity and meet incentive goals.
• Respond to enquiries about client products and timelines.
• Attend internal and external sales meetings and conference calls.

Skills

Fluent Polish

Strong English communication

Tools

Microsoft Office 365

Excel (V-Lookups + X-Lookups)

Job description

LOCATION: London, Hammersmith

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

REPORTS TO: Team Leader, Sales Support

Role Purpose

The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.

What You’ll Do:

• In-depth product setupinformation: providing all customers with the detail they need on Funko products and categories.
• Product image management: ensuring key customers are receiving images promptly and correctly.
• Catalogue management.
• Supplying test certificates as available/required.
• Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
• Participation in product/brand knowledge training to learn about new and existing product lines.
• Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
• Assisting with enquiries regarding client products and timelines.
• Attending account sales meetings both internally/externally and conference calls where applicable.

MUST BE FLUENT IN POLISH

What You’ll Bring:

• Excellent written and verbal communication skills in English and Polish.
• Passionate about the customer experience.
• Working knowledge of Microsoft Office 365 package(s) and Excel (including V-Lookups and X-Lookups).
• Excellent organisational skills and ability to prioritize.
• Demonstrates a ‘team player’ ethic.
• Fantastic attention to detail.
• Ability to work with confidential information and remain discreet at all times.
• Good relationship builder with internal and external stakeholders.
• Driven, pro-active and works at pace.
• Ability to ‘think out of the box’ with a hands-on mentality.

Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.