Key Account Manager - Germany, Switzerland, Austria

Funko; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the toy and entertainment market is seeking a Key Account Manager - GSA to manage retail partnerships and drive sales growth. This role involves coordinating marketing strategies, supporting national events, and maintaining high customer satisfaction while targeting profitable sales results. Candidates should have experience in account management within relevant markets, fluency in German and English, and strong project management skills.

Qualifications

• Proven account management or relevant experience within Toy, Entertainment or FMCG.
• Fluent in German and English, both spoken & written.
• Excellent relationship building and communication skills.

Responsibilities

• Manage sales to existing GSA based retailers and distributors.
• Coordinate marketing efforts and product launches.
• Meet assigned targets for profitable sales.

Skills

Account Management

Negotiation

Communication

Time Management

Project Management

Tools

Microsoft Dynamics 365

Power BI

MS Office Suite

Job description

Role Purpose

The Key Account Manager - GSA (KAM) will be responsible for the management of sales to existing GSA based retailers and distributors within an assigned customer portfolio. The KAM will coordinate marketing efforts, product launches and sales promotions with assigned GSA retail partners to achieve sales and profit objectives.

What You’ll Do:

• Manage a portfolio of GSA based independent and multiple retail accounts, as well as the acquisition of new accounts.
• Identify and grow opportunities with clientele and collaborate with Sales Director to ensure strategic growth attainment plan.
• Hold full responsibility and meet assigned targets for profitable sales volume and strategic objectives of portfolio.
• Lead project management for assigned account activity.
• Forecasting activity to ensure appropriate inventory levels and recurring monthly revenue achievement.
• Create and effectively communicate internal projects to drive revenue for assigned accounts.
• Meet (and work to exceed) assigned targets for profitable sales volume and strategic objectives of portfolio.
• Coordinate with Marketing team on retail level activities.
• Support national events and trade shows as required.
• Participate in ongoing training to learn about new and existing product lines and improve sales techniques.
• Maintain high customer satisfaction with assigned portfolio.
• Endeavour at all times to action / respond within requested deadlines.
• Attend in person meetings in the London HQ.
• Identify new channels and onboard new customers.

What You’ll Bring:

• Proven account management or other relevant experience, preferably within Toy, Entertainment or FMCG markets.
• Fluency spoken & written in German and English.
• Proven ability to manage multiple projects at a time while maintaining attention to detail.
• Excellent relationship building, negotiation, presentation and communication skills.
• Highly organized and efficient time management skills.
• Ability to travel within Germany.
• Experience with ERP or CRM systems preferred (Microsoft Dynamics 365 / Power BI).
• Proficiency with MS Office Suite especially excellence in Excel.
• Entrepreneurial spirit and be able to move at an extremely fast pace.
• Able to work and influence cross-functionally.
• Able to manage complexity and to problem-solve.
• Flexible and proactive approach to workload.
• Ability to think out of the box with a hands-on mentality.
• Team player ethic.

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.