Sales Coordinator

JR United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Beauty/Wellness space is seeking a Sales Coordinator to provide exceptional service across the UK and EU. This pivotal role involves managing customer orders, supporting sales processes, and ensuring excellent client relationships, set in a dynamic environment that champions growth.

Qualifications

• Proven experience in a customer service or sales support role, ideally in a B2B environment.
• Strong communication skills, both verbal and written.
• Excellent organisational abilities with a customer-first mindset.

Responsibilities

• Serve as the main point of contact for customer queries and manage the end-to-end order process.
• Prepare sales reports and assist in the development of improved customer service procedures.
• Coordinate with internal teams to ensure accurate delivery and address complaints promptly.

Skills

Communication

Organisational

Customer Service

Problem Solving

Multitasking

Tools

Microsoft Office Suite

CRM or ERP systems

Job description

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Package: Upto £35k Progression Growth + Benefits!

Overview: We are seeking a dedicated and experienced Sales Coordinator to join our Client in the Beauty / Wellness space. This role is pivotal in ensuring exceptional service to our clients across the UK and EU, managing customer orders, overseeing the sales support process, and executing a range of administrative duties. The ideal candidate will have a strong background in customer service, outstanding organisational skills, and a proactive, problem-solving mindset.

Responsibilities:

• Customer Relationship Management:
• Serve as the main point of contact for customer queries, issues, and support.
• Foster strong relationships with new and existing clients, ensuring a high standard of service at all times.
• Manage the end-to-end order process, from order entry to dispatch.
• Coordinate with internal teams to ensure accurate and timely delivery of products and services.
• Monitor and track sales orders, follow up on outstanding items, and resolve discrepancies.
• Administrative Duties:
• Maintain up-to-date and accurate customer records and databases.
• Prepare sales reports, performance metrics, and documentation as required.
• Assist in the development and implementation of improved customer service procedures.
• Team Coordination:
• Liaise with the sales, logistics, and finance departments to streamline operations and enhance customer satisfaction.
• Support team members with administrative tasks and customer communications.
• Compliance and Standards:
• Ensure compliance with internal policies and customer service standards.
• Address complaints and service issues promptly and effectively, escalating when necessary.

You Are:

• Proven experience in a customer service or sales support role, ideally in a B2B or product-based environment.
• Strong communication skills, both verbal and written.
• Excellent organisational and administrative abilities.
• Proficient in Microsoft Office Suite; experience with CRM or ERP systems is a plus.
• Ability to multitask and prioritise in a fast-paced environment.
• Professional and courteous manner with a customer-first mindset.
• Knowledge of UK and EU customer expectations and business practices is preferred.

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