Sales Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; Shifnal; On-site; GBP 24,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Sales Coordinator to support international sales efforts through excellent customer service, order processing, and administrative support. The ideal candidate should be fluent in English, have experience in customer service, and possess strong communication skills. Familiarity with SAP is a plus. This role is crucial for maintaining customer relationships and operational efficiency.

Qualifications

• Experience in a high-volume customer service environment.
• Proficiency in French and/or German is desirable.
• Experience in telesales and knowledge of export documentation is advantageous.

Responsibilities

• Process and acknowledge customer orders accurately.
• Conduct telesales calls to generate leads.
• Provide administrative support to the international sales team.

Skills

Fluent in English (spoken and written)

Strong telephone and communication skills

Ability to manage multiple tasks

Tools

SAP

Microsoft Dynamics Navision

Job description

Your new company
Hays are working with a well established To support the international sales function by delivering exceptional customer service, managing order processes, and contributing to sales growth through proactive communication and administrative support. This role plays a key part in maintaining strong customer relationships and ensuring operational efficiency across international markets.
Your new role
As a Sales Coordinator your role involve:

• Process and acknowledge customer orders received via email and EDI, ensuring accuracy in pricing, part numbers, and delivery timelines.
• Conduct telesales calls to existing and prospective customers to generate leads, introduce new products, and support the external sales team.
• Provide administrative support to the international sales team, including reporting, customer offer management, and new account setup.
• Maintain and update customer records, profiles, and feedback logs to support service improvement and market insight.
• Represent the company at international exhibitions and internal sales meetings when required.
• Handle customer enquiries and complaints professionally, ensuring timely resolution and accurate documentation.
• Support UK team functions including Eshop, telesales, and order input as needed.
• Ensure compliance with internal systems and procedures to enhance customer service delivery.

What you'll need to succeed

• Fluent in English (spoken and written); proficiency in French and/or German is desirable.
• Previous experience in a high-volume customer service environment.
• Familiarity with SAP and Microsoft Dynamics Navision is advantageous.
• Strong telephone and communication skills with a customer-first mindset.
• Demonstrated ability to manage multiple tasks, prioritise effectively, and use initiative.
• Experience in telesales and knowledge of export documentation and procedures is desirable.

What you need to do now


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