Sales Coordinator

Jellycat Toy Co. Ltd.; Greater London; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Jellycat Toy Co. Ltd. is seeking a Sales Coordinator to support our Northern & Eastern Europe business.

You will play a pivotal role in ensuring customer orders are processed accurately and delivered on time while maintaining excellent service across the region. Reporting to the Sales Lead, Northern & Eastern Europe, you will manage orders, stock updates, and provide commercial insights to help drive growth.

Qualifications

• Experience in administration or sales support.
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Responsibilities

• Build relationships with customers in Northern & Eastern Europe to maximise revenue.

Skills

Excellent communication

Administrative experience

Sales support

Organisational skills

Attention to detail

MS Office (Excel, PowerPoint)

Power BI or D365 knowledge

Fast-paced environment

Stakeholder management

Team player

Brand appreciation

Tools

Power BI

D365

Excel

PowerPoint

Job description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are looking for a Sales Coordinator to support the continued growth of our Northern & Eastern Europe business. Reporting to the Sales Lead, Northern & Eastern Europe, you will play a key role in supporting the Sales team, ensuring customer orders are processed accurately and efficiently, and helping to deliver an exceptional customer experience across the region. This role combines customer relationship management, order administration, reporting and commercial support, ensuring products are delivered to customers on time and in line with their requirements.

You'll be

• Building solid, positive relationships with our customers and maximising revenue opportunities customers across the Northern & Eastern Europe region

• Processing customer orders accurately and managing back orders through to resolution

• Monitoring stock availability and supporting stock allocation activities

• Communicating order confirmations, stock updates and delivery information to customers

• Providing regular updates on order status and back orders to customers and the Sales team

• Collaborating with internal teams to ensure orders are shipped accurately and on time

• Supporting the Sales team with administrative and coordination activities

• Preparing sales reports, data analysis and commercial insights to support decision-making

• Coordinating customer events, product launches and regional initiatives

• Maintaining accurate customer records and information across internal systems

You'll have

• Excellent written and verbal communication skills

• Previous experience in an administration or sales support role

• Strong organisational skills with the ability to manage multiple priorities

• High levels of accuracy and attention to detail, particularly when processing orders

• Confidence using Microsoft Office applications, including Excel and PowerPoint

• Experience working with business systems and reporting tools, with knowledge of Power BI or D365 beneficial

• The ability to work effectively in a fast-paced environment

• Strong relationship-building skills with both internal and external stakeholders

• A proactive, positive and flexible approach to teamwork

• A genuine appreciation for the Jellycat brand and what it represents