Account Manager, Fixed Term Contract

Jellycat Toy Co. Ltd.; London Borough of Hammersmith and Fulham; In loco; GBP 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

Jellycat Toy Co. Ltd. is seeking an Account Manager to support the growth of Jellycat across the UK. You will manage a portfolio of wholesale retail accounts, be the main day-to-day contact, and work with retail partners to ensure brand standards and a premium customer experience.

The role emphasizes building strong relationships, analyzing performance, and presenting new collections. You will visit partners, monitor sales, and support range reviews, stock planning and delivery accuracy.

Competenze

• Experience in account management or customer-facing commercial role.
• Attention to detail with ability to manage multiple priorities.
• Strong commercial awareness and interest in retail performance.
• Experience using Excel, PowerPoint and SAP.
• Strong communication and presentation skills.
• Ability to build professional relationships both internally and externally.
• Analytical skills to interpret data and turn insights into actions.
• Proactive, positive approach with problem-solving capability.
• Ability to work independently while collaborating with a team.
• Appreciation for working in a premium brand environment.

Mansioni

• Managing a portfolio of wholesale retail accounts, as a key day-to-day contact.
• Building relationships with customers and internal teams to support growth.
• Visiting retail partners regularly to promote brand standards and enhance experience.
• Monitoring sales performance and analysing sell-through data to identify opportunities.
• Supporting range reviews and presenting new collections to customers.
• Ensuring orders, stock allocation and deliveries are managed effectively.
• Maintaining forecasts, orderbooks and account reporting.
• Creating presentations to communicate performance and opportunities.
• Supporting the wider UK Sales team to deliver commercial objectives.
• Onboarding and supporting new team members within a collaborative environment.

Conoscenze

Account management

Customer-facing

Attention to detail

Commercial awareness

Analytical skills

Presentation skills

Stakeholder management

Team collaboration

Problem solving

Independent working

Strumenti

Excel

PowerPoint

SAP

Descrizione del lavoro

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

About the Role

As Account Manager, you'll play an important role in supporting the continued growth of Jellycat across the UK. Working closely with key retail partners, you'll help manage day-to-day account activity, drive excellent customer relationships and ensure exceptional brand execution. This is a great opportunity for a commercially minded individual who enjoys building partnerships, analysing performance and delivering a premium customer experience in a fast-paced environment.

You'll be

• Managing a portfolio of wholesale retail accounts, acting as a key day-to-day contact and ensuring customer queries are resolved effectively.

• Building strong relationships with customers and internal teams to support account growth and operational excellence.

• Visiting retail partners regularly to promote brand standards, support store teams and enhance the Jellycat customer experience.

• Monitoring sales performance, analysing sell-through data and identifying opportunities to improve sales and availability.

• Supporting range reviews and presenting new collections to customers in a premium and engaging way.

• Working closely with customers and internal stakeholders to ensure orders, stock allocation and deliveries are managed effectively.

• Maintaining accurate forecasts, orderbooks and account performance reporting.

• Creating clear and insightful presentations to communicate performance, opportunities and achievements.

• Supporting the wider UK Sales team in delivering commercial objectives and annual sales targets.

• Helping onboard and support new team members while contributing to a collaborative team environment.

You'll have

• Experience in an Account Management or customer-facing commercial role within a wholesale retail environment.

• Strong attention to detail and the ability to manage multiple priorities with accuracy.

• Good commercial awareness and an interest in retail performance, sales growth and customer success.

• Experience using Excel, PowerPoint and business systems such as SAP.

• Strong communication and presentation skills, with confidence engaging a range of stakeholders.

• The ability to build and maintain effective professional relationships both internally and externally.

• Good analytical skills, with the ability to interpret data and turn insights into practical actions.

• A proactive and positive approach, with strong problem-solving capability.

• The confidence to work independently while collaborating effectively as part of a team.

• An appreciation for working within a creative, premium brand environment and representing Jellycat with professionalism and care.