Sales Coordinator

Wolseley UK; Crawley; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading trade merchant in the UK is seeking a Sales Coordinator based in Gatwick. This full-time role involves providing exceptional customer service, managing sales orders, and supporting the team. The company offers a competitive salary, bonuses, and excellent benefits including healthcare and a generous pension scheme.

Benefits

Annual leave

Pension scheme

Bonuses

Enhanced maternity/adoption leave

Healthcare access

YuLife app

Cycle to Work scheme

High street discounts

Qualifications

• Exceptional customer service skills and a strong work ethic.
• Confident speaking with customers in person and over the phone.

Responsibilities

• First point of contact for customers in person and via email.
• Managing customer queries and processing sales orders.
• Upselling and expanding customer accounts.

Skills

Customer Service

Teamwork

Communication

Job description

Salary:

Up to £27,810 + Bonus + Excellent Benefits

Sales Coordinator - Gatwick – Burdens and Fusion Utilities

So, who are we? We are Burdens and Fusion Utilities, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Coordinator based in Gatwick you’ll be responsible for:

• Being the first point of contact for customers in person behind the trading counter, over the phone and via email.
• Managing a centralised inbox, dealing with customer queries and providing exceptional customer service at all times
• Supporting the team with sales order processing and processing quotes
• Managing a ledger of customers to upsell and expand accounts. You will also be reaching out to dormant accounts to win business

This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am – 5.00pm with no weekend working

And here’s what we’d like you to have:

• A good attitude and to be confident speaking with customers both in person and over the phone. We are looking for an individual to get stuck in!
• A strong work ethic and punctuality
• Exceptional customer service skills and to go above and beyond for our customers
• To be a team player, supporting the team where possible

We look forward to receiving your application!