Sales Coordinator

Salary £27,000

Monday - Friday 08:00-17:00 (to include a 45-minute unpaid lunch break daily)

25 days Holidays + statutory days (25 to include 3-4 for the period of the Christmas break when we are closed)

Reports to: Internal Sales Manager

Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you!

Your Role:

As a Sales Coordinator, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you'll be instrumental in providing a seamless experience, building trust, and exceeding expectations.

What You'll Be Doing:

• Processing customer quotes and orders efficiently via email, phone, and web platforms
• Upselling and cross-selling to maximize sales potential and provide customers with the best solutions
• Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience
• Following up on quotes, ensuring conversions, and maintaining strong relationships
• Supervising inbox activity and ensuring all customer communications are addressed promptly
• Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations
• Escalating issues proactively, always striving for quick resolutions
• Meeting KPIs and service level agreements (SLAs) to uphold our high standards
• Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate
• Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued

Requirements:

What We're Looking For:

• A positive, customer-focused attitude with a passion for delivering service excellence
• A confident communicator who enjoys engaging with people and building relationships
• A multitasker with strong attention to detail and the ability to work under pressure
• A team player who thrives in a dynamic, collaborative environment
• Someone who takes pride in their work, always striving to exceed expectations

Benefits:

Why Join Us?

• Competitive salary and benefits package
• Career growth opportunities in a thriving company
• A fun, supportive team culture where your efforts are valued
• The chance to make a real impact on the customer experience and company success

If you're ready to take your career to the next level and be part of a team that values excellence, apply now! We'd love to hear from you.