Sales Controller

Steven Eagell Limited; Cambridge; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading automotive retailer in Cambridge is looking for a Sales Controller. You will manage customer interactions, understanding their needs and demonstrating suitable options. The ideal candidate enjoys working under pressure and possesses strong customer service skills. This role offers great training opportunities and a competitive salary up to £65K OTE.

Benefits

Car Benefit Scheme

Company pension scheme

High street discounts

Medical cover

Qualifications

• Record of working in customer services or customer-facing roles.
• Able to take initiative and ownership of issues.
• Willingness to learn and develop.

Responsibilities

• Talks with customers to build rapport and understand their requirements.
• Qualifies understanding of customer needs to match products.
• Demonstrates suitable options and encourages test drives.

Skills

Excellent customer service skills

Ability to work under pressure

Strong organizational skills

Team player

Job description

Location Toyota and Lexus Cambridge

Working Hours Full Time

Salary £65,000 OTE

Closing Date 08/08/2025

**Up to £65K OTE**

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 46 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Controller at our Cambridge branch. We will provide excellent training and genuine career progression opportunities in return.

Does this sound like you?

• Excellent customer service skills and likes to work with people.
• Record of working within customer services or a customer-facing role in the retail industry.
• Enjoys working in a high-pressured environment.
• Enjoys working to and can achieve challenging targets.
• Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
• Able to work independently.
• Able to multi-task and switch quickly between tasks.
• Willingness to learn, develop and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Is a team player. Offers help and support to others.

Highlights of this role include;

• Talks with and listens to customers to build rapport and understands their requirements.
• Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
• Uses in-depth product knowledge to guide the customer towards the best choice for them.
• Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).

Benefits include;

• Car Benefit Scheme after successful completion of a probation period
• Company pension scheme
• Access to high street discounts through Perk Box
• Access to medical cover through Simply Health

If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now!

Privacy notice:

At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

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