Sales Consultant, Old Bond Street London

Stella McCartney; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a renowned luxury fashion company as a Sales Consultant in the Old Bond Street Flagship store. This permanent, full-time role involves providing exceptional customer service and achieving sales targets while representing the brand with integrity. You'll benefit from a supportive work environment focused on personal development and wellbeing.

Benefits

Staff discounts

Pension contributions

Private medical insurance

Health screenings

Flexible working hours

Parental packages

Charitable schemes

Wellness programs

Employee referral bonuses

Qualifications

• Experience in luxury brand or fashion retail sales.
• Fluency in English required, additional languages a plus.
• Customer service experience with face-to-face contact.

Responsibilities

• Provide excellent service and meet sales targets.
• Handle customer complaints and maintain merchandise presentation.
• Support store operations and ensure compliance with standards.

Skills

Communication

Clienteling

Sales techniques

Adaptability

Teamwork

Job description

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Sales Consultant, Old Bond Street London, London

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a5178623ceb3

Job Views:

3

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry.

Overview:

You will act as an ambassador for the brand in our Old Bond Street Flagship store. Your focus will be to maintain consistently exceptional standards of customer service, creating loyalty to the store and the brand.

This is a permanent, full-time role (40 hours per week, including weekends).

Your Mission:

• Provide excellent service, adhering to our service values and standards.
• Achieve your and the store's sales targets.
• Demonstrate knowledge of sales techniques, such as cross-selling, to drive sales and KPIs.
• Stay informed about current products, trends, and collections.
• Handle customer complaints effectively, ensuring satisfaction.
• Achieve at least 85% in mystery shop reports.
• Understand and follow all policies, procedures, and compliance standards.
• Present yourself in line with company uniform and grooming standards.
• Comply with PCI, security, and health & safety regulations.
• Maintain high standards of merchandise presentation and stock replenishment.
• Support store operations, including cycle counts and inventory.
• Assist with shipments and transfers as per procedures.
• Perform additional duties within the scope of the Sales Consultant role.

Your Talent:

- Excellent communication skills; English required, other languages helpful (Cantonese, Mandarin, Russian, Spanish, Arabic).

- Experience in luxury brand or fashion retail sales.

- Customer service experience with face-to-face contact.

- Ability to adapt to change and high-pressure environments.

- Effective communication and teamwork skills.

- Strong clienteling skills and experience.

Reward:

We prioritize wellbeing, community, and personal development, offering staff discounts, pension contributions, private medical insurance, health screenings, flexible working hours, parental packages, charitable schemes, wellness programs, employee referral bonuses, and more.

We are committed to diversity, equity, and inclusion, creating a respectful and empowering workplace for all.