Sales Consultant - Netflights

dnata Travel; Preston; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join dnata Travel as a Travel Consultant and leverage your passion for travel to provide exceptional customer service. In this role, you'll handle inbound customer calls, matching their needs with travel products, while enjoying benefits like travel discounts, annual leave, and ongoing development opportunities.

Benefits

Familiarization trips to destinations

Incentives including vouchers and outings

Travel discounts through Staff Travel Team

25 days annual leave, increasing to 28 after 5 years

Company pension and life assurance

Ongoing development opportunities

Cycle to work scheme

Free tea and coffee

Subsidized restaurant

Free eye care tests

Qualifications

• Strong travel sales experience or extensive travel experience required.
• Excellent customer service and sales skills essential.
• Travel & Tourism qualification is welcome.

Responsibilities

• Answer inbound calls from customers and match their requirements.
• Recommend products that enhance the travel experience.

Skills

Customer Service

Sales

Travel Knowledge

Education

Travel & Tourism qualification

Job description

At Netflights, we’ve been comparing flights online since 1992, and approximately 1.5 million people fly out of the UK with us each year. On average, 86 Netflights customers sleep in our hotels every night, and more than 50 people jet off to Dubai with us daily. We’re also part of dnata Travel Group, which is part of the Emirates Group.

In addition to our website, we have a contact centre for customers who prefer to speak with us about their travel plans. We are now recruiting a Travel Consultant to join this team, providing the excellent service our customers expect, which has earned us a Trustpilot score of 4.6.

In this role, you will answer inbound calls from customers, match their requirements, and use your customer service skills and travel knowledge to recommend products that enhance their travel experience.

This is a fantastic opportunity to combine your passion for travel with your sales and customer service skills.

Details:

1. Hours: 37.5 hours per week, over 5 days within 7 days, Monday to Saturday, 9am-9pm.
2. Salary: Basic £23,809.50 + uncapped commission.
3. Requirements: Strong travel sales experience or extensive travel experience, along with excellent customer service and sales skills. Travel & Tourism qualification is welcome.
4. Training: An initial 3-week interactive training period, followed by ongoing support from mentors, team managers, and product training from destination teams and suppliers.
5. Opportunities: Attend supplier events, enhance product and destination knowledge, and participate in industry activities with prizes.

Benefits:

• Familiarization trips to destinations and products you sell.
• Incentives including bottles of wine, vouchers, outings, and trips.
• Travel discounts through our dedicated Staff Travel Team.
• 25 days annual leave, increasing to 28 days after 5 years, plus bank holidays.
• Additional annual leave purchase scheme.
• Company pension, life assurance, low-cost healthcare, Employee Assistance Programme, and Mental Health First Aiders.
• Ongoing development through our People Development Team.
• Industry and social events, including supplier events, socials, and pop-up shops.
• Cycle to work scheme, long service awards, and reward & recognition programs.
• Belong Employee Resource Groups supporting DEI initiatives.
• Volunteer days, dnata4good community support, and referral schemes.
• Free eye care tests, Taste Card discounts, casual dress code, free tea and coffee, subsidized restaurant, free Wi-Fi, and parking.