Sales Consultant - Harrods

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury retail seeks a dynamic Sales Associate to elevate customer experiences and maximize sales revenue. This role focuses on building a loyal client base, exceeding expectations through exceptional service, and collaborating with a renowned team. You will thrive in a vibrant environment, engaging with high-value products and contributing to a culture of excellence. If you have a passion for luxury goods and a commitment to delivering outstanding service, this opportunity is perfect for you.

Qualifications

• Proven experience in retailing, ideally within the luxury goods sector.
• Strong understanding of the luxury market and its nuances.

Responsibilities

• Achieve individual sales and KPIs targets set by Store Manager.
• Exceed customer expectations by providing innovative, exceptional service.

Skills

Retail experience

Customer service

Luxury market understanding

Communication skills

Problem-solving

Organizational skills

Interpersonal skills

Tools

POS systems

Retail inventory management software

CRM systems

Job description

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How will you make an impact?

To maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

Sales:

1. Achieve individual sales and KPIs targets set by Store Manager.
2. Develop a client-centric culture in the store. Accelerate client recruitment and increase client loyalty by actively managing your client portfolio.
3. Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives.
4. Assist in coordinating in-store promotional events.
5. Build relationships with Harrods personal shopper team to create new sales opportunities.

Customer Service:

1. Exceed customer expectations by providing innovative, exceptional service.
2. Anticipate and address customer needs proactively, capturing and analyzing customer data.
3. Maintain stock in optimal condition.
4. Handle exchanges and special requests efficiently.
5. Maintain good internal communication with other Dunhill stores and functions.
6. Handle customer complaints effectively and professionally, in line with company policy.

Administration:

1. Follow all systems and procedures accurately, in accordance with company policies.
2. Ensure all forms and procedures are completed correctly and followed through to completion.

Communication:

1. Use all available communication channels to ensure collaboration.
2. Stay informed of all company communications.

How will you experience success with us?

1. Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality).
2. Strong understanding of the luxury market and its nuances.
3. Sound product knowledge, ideally with experience selling high-value goods.
4. Proficiency in using POS systems and retail inventory management software.
5. Basic understanding of CRM systems.
6. Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels.
7. Articulate and well-mannered, with a polished and professional personal presentation.
8. Strong interpersonal skills and the ability to build rapport with customers quickly and effectively.
9. Ability to represent the Alfred Dunhill brand confidently and effectively.
10. Ability to work independently and as part of a team.
11. Confidently handle customer complaints and resolve issues professionally and efficiently.
12. Ability to work under pressure and meet deadlines.
13. Proactive, solution-oriented approach to problem-solving.
14. Strong organizational and time management skills.

What makes our group different?

Our strength lies in our diverse arts, cultures, and human skills, along with our ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your journey with us:

We aim to provide a valuable recruitment process, exposing you to key decision-makers and influencing individuals:

1. Invitation to a Group Assessment Centre.
2. Final stage interview with the Hiring Manager.

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