Sales Consultant – Fluent Spanish or German -18k-25k Basic with a 35k plus OTE

Recruitment Avenue; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

An established industry player in the cruise sector is seeking a Sales Consultant fluent in Spanish or German. In this dynamic role, you will engage with clients to sell worldwide cruise holidays, focusing on building strong customer relationships and providing exceptional service. With over 40 years in the industry, this company offers comprehensive training for those new to travel sales. If you are passionate about customer service and have a knack for sales, this is your chance to thrive in a supportive environment that values your contributions and offers growth opportunities.

Qualifications

• Fluent in Spanish or German and English with exceptional sales skills.
• Experience with Travel Reservation Systems is a plus.

Responsibilities

• Convert enquiries from Travel Agents and Direct Guests into sales.
• Deliver exceptional customer service and exceed expectations.
• Handle a large volume of incoming calls and emails.

Skills

Fluent in English and Spanish or German

Exceptional sales skills

Outstanding verbal and written communication skills

Excellent customer service skills

IT Literate

Ability to work well as part of a Team

Tools

Galileo

Amadeus

MS Outlook

MS Word

MS Excel

Job description

Job Title – Sales Consultant – Fluent Spanish or German

Job Location – London

Salary – 18k-25k Basic with a 35k plus OTE

My client has been in the cruise sector for over 40 years and is recruiting salespeople who can speak fluent Spanish or German. Travel sales experience is not essential as training will be given.

In this role, you will sell worldwide cruise holidays to clients by building customer relationships. We are looking for someone who can build rapport, match the perfect cruise and services to our clients, drive direct sales, and ensure an overall superior customer service compared to our competitors.

If you excel at customer relationships and exceptional customer service, we want to hear from you!

In this role, you will speak daily about promotions, itineraries, and auxiliary products such as stateroom upgrades, on-board credits, and other shipboard amenities.

Responsibilities:

• Convert enquiries from both Travel Agents and Direct Guests into sales
• Match individual customers
• Resolve Travel Agent and Guest queries promptly
• Upsell on stateroom accommodation
• Deliver an exceptional level of customer service
• Provide each call with the features and benefits
• Consistently exceed customers’ expectations
• Achieve first call resolution on sales enquiries
• Handle a large volume of incoming calls
• Receive and action sales enquiries via email and fax as they are received
• Participate in 1-2-1’s/Appraisals on a monthly basis

Skills/Experience Needed:

• Fluent in English and Spanish or German
• Exceptional sales skills
• Galileo or Amadeus experience would be an advantage
• Outstanding verbal and written communication skills with the ability to build rapport
• Excellent customer service skills with a strong desire to work in a Customer Service Role
• IT Literate – experience with Travel Reservation Systems and MS Outlook, Word & Excel
• Must be a strong clear communicator with an excellent telephone manner
• Ability to work well as part of a Team, dedicated and flexible