Sales Consultant & Account Manager Support – Reward & Talent Products (Career Business)

International Catalyst Services, LLC; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in consulting services is seeking a client relationship manager to drive business growth in their London office. The role involves managing existing client portfolios, developing new business opportunities, and collaborating with sales executives to enhance client relationships. Ideal candidates will have strong sales experience and excellent communication skills, with a focus on delivering high-quality service to clients.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Range of career opportunities

Qualifications

• Demonstrable client relationship/sales experience.
• Proven experience managing senior relationships within large employers.
• Ability to work within an international organisation.

Responsibilities

• Manage client portfolios and support sales executives.
• Develop new business and maintain strong client relationships.
• Engage in sales initiatives and contract management.

Skills

Client relationship management

Sales experience

Communication skills

Tools

Microsoft Office Suite

Job description

This role will be based in our London office and is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer’s Career business helps organisations design and execute sophisticated workforce strategies, whether it’s for a multinational organisation or a local company attempting to grow within its market. We provide best-in-class consulting, rigorous analytics, and data-driven insights that help organisations make fact-based decisions.

Mercer's Reward & Talent (R&T) practice sits within the UK Career team. Reward and Talent supports clients through three core areas: strategic consulting, productised solutions and products including a range of surveys, software and tools that ensure HR professionals can provide a first class service to their organisation.

In order to drive growth, we require an individual who will be able to support in the management & growth of existing clients whilst strengthening existing client relationships and developing new business through relationship management, support of product sales and helping to create opportunities within our productised solutions suite of services.

We will count on you to:

Mercer has over 3,500 clients across the UK. Many of these are not currently purchasing R&T products or productised solutions. We require a self-starter who will support sales executives in engaging with these existing Mercer clients and leverage their relationship with other Mercer LOB's in order to drive new business for R&T.

New business development may be direct to the client or may involve using Mercer client and sales managers as a sales channel.

You will primarily be responsible for supporting sales executives within the Career Products business in managing client portfolios. Responsibilities will include but are not limited to:

• Daily relationship management with clients within own portfolio
• Creating new business within existing portfolio and new clients
• Contract management & completion upon renewals
• Joining client calls/meetings to develop a strong knowledge of the products business & the challenges facing our clients
• Supporting with upselling of new products to existing clients
• Engaging in sales initiatives – prospecting, campaigns

The expectation is that the role holder will spend the majority of their time with clients (via face-to-face meetings or by telephone).

Attendance at Mercer & non-Mercer events to network, support in the winning of new business and develop long standing client relationships is also expected.

The R&T business in the UK has a number of existing membership clients. We are looking for an individual to support sales executives with their existing client portfolios and to maintain strong client relationship, revenues and grow existing portfolios, including their own, with the express outcome of increasing their annual spend with Mercer.

What you need to have:

• Demonstrable client relationship/sales experience.
• Proven experience managing relatively senior relationships within large employers
• Track record of managing existing client base.
• Ability to work within an international organisation with excellent communication skills
• IT literate with experience in Microsoft Office Suite.

What makes you stand out:

• Good project management skills.
• Proven networking skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.