Sales Consultant (12hours/week)

1570 Swarovski UK Ltd.; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Staff discount 60%

Diamond discount 30%

Holiday entitlement

Volunteering day

Staff referral bonus

Jubilee awards

Annual awards

Season ticket loan

Benefits platform

Career development

Job summary

Swarovski in London invites a Sales Consultant to deliver exceptional service, craft memorable brand experiences, and inspire customers with passion for our products. You’ll contribute to achieving sales goals within a vibrant team.

The role suits someone with a keen eye for fashion, excellent customer service, and a digital mindset, ready to promote loyalty programs and embody the Swarovski spirit.

Qualifications

• Proven outstanding customer service and relationship-building skills.
• Experience in multicultural retail environments.
• Ability to promote loyalty programmes.
• Digitally savvy with familiarity of retail tech.
• Confident expressing individuality and creative ideas.

Responsibilities

• Deliver outstanding service and create emotional connections.
• Build trust and promote loyalty programs.
• Achieve individual and team sales goals.
• Collaborate to keep store welcoming and organized.
• Stay up to date with brand products knowledge.

Skills

Customer service

Fashion luxury retail

Storytelling upselling

Team player

Digital retail tools

Job description

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski. As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team.

About the Job

• Deliver outstanding customer service and create emotional connections through storytelling
• Build trust and lasting relationships with customers, promoting loyalty programs
• Achieve individual and team sales goals, taking accountability for results
• Collaborate with your team to create a welcoming, organized store environment
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience

About You

• Passionate about fashion, luxury, or lifestyle brands
• Experienced in a multicultural retail environment
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

What We Offer

You can expect a range of benefits, including:

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
• Opportunities for career development

Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.