Sales Consultant (12 hours/week)

Swarovski; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Staff discount 60% off RRP

30% off Swarovski Created Diamonds

Enhanced annual holiday entitlement

Volunteering Day

Staff referral bonus

Season Ticket Loan

Career development

Job summary

Swarovski in Birmingham is seeking a Sales Consultant who will deliver exceptional service, create memorable brand experiences, and inspire customers with passion for our products while achieving sales goals.

You will stay up to date with product knowledge, promote loyalty programs, and work with a welcoming team in a dynamic retail environment. We offer a competitive salary, monthly bonuses, generous staff discounts, and opportunities for career development.

Qualifications

• Passionate about fashion, luxury, or lifestyle brands.
• ,

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and promote loyalty programs.
• Achieve individual and team sales goals with accountability.
• Collaborate with team to maintain a welcoming, organized store environment.
• Stay up to date with brand product knowledge and use digital tools to enhance the customer experience.

Skills

Customer service

Storytelling

Relationship building

Team player

Commercial mindset

Digitally savvy

Communication skills

Tools

Retail technology

Job description

About the Job

As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team.

• Deliver outstanding customer service and create emotional connections through storytelling
• Build trust and lasting relationships with customers, promoting loyalty programs
• Achieve individual and team sales goals, taking accountability for results
• Collaborate with your team to create a welcoming, organized store environment
• Stay up to date with brand product knowledge, using digital tools to enhance the customer experience

About You

• Passionate about fashion, luxury, or lifestyle brands
• Experienced in a multicultural retail environment
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

What We Offer

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
• Opportunities for career development

Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.

Recruitment Process at Swarovski

You are just a few steps away from becoming a part of our World of Wonder. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.