Sales Consultant

Furniture Village; Watford; On-site; GBP 15,000 - 50,000; Full time

Job summary

A leading furniture retailer in Watford is seeking a Sales Consultant to enhance customer experiences and drive sales. As the face of the store, you will engage customers, understand their needs, and create an outstanding end-to-end experience. The ideal candidate possesses a customer-first mindset and enjoys problem-solving. This full-time position offers an average salary of £50k+ with industry-leading benefits, including health insurance and a generous pension plan.

Benefits

5% pension

24/7 medical support

Health insurance

Up to 33 days' holiday

Staff discount

Refer a Friend bonus

Qualifications

• Instinctively understands and embraces a customer-first mindset.
• Is a natural born communicator.
• Shows initiative and energy as part of a team or independently.
• Pays attention to detail, critical for bespoke orders.
• Is punctual and professional with a genuine smile.
• Uses critical thinking to solve problems.

Responsibilities

• Greet customers and create rapport to understand their needs.
• Provide an awesome end-to-end shopping experience.
• Become an expert in furniture and world-class service.
• Engage and inspire customers to sell products.
• Work flexibly as a full or part-time consultant.

Skills

Customer-first mindset

Natural communicator

Initiative and energy

Attention to detail

Punctual and professional

Critical thinking

Job description

Sales Consultant

Furniture Village

• Watford, Hertfordshire
• £50,000 per year
• Permanent
• Full-time

The role

You'll be the face of your store, greeting customers, creating rapport, understanding their needs and creating an awesome end-to-end experience, from ordering to final mile delivery. You'll be part of a dynamic team that's hungry for success. With our industry-leading training, you'll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and understand how to overdeliver on KPIs.

Your skillset

• Instinctively understands and embraces a customer-first mindset
• Is a natural born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened its doors in Abingdon in 1989. Fast forward and today we have 58 stores across the UK, with more to follow. At Furniture Village, we don't believe in the hard sell. We believe in understanding customers' needs, lifestyle and budget, then helping them find the perfect pieces. Sourcing from across the globe - handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision engineered wardrobes from Germany - we offer beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison: "We employ nice people to sell nice furniture to nice customers". We've been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 58 stores on the map with more to come. The key to our success? Our people. The heartbeat of our business. We offer real progression, real training and real rewards. Not to mention real fun. There's a reason over 20% of our team has received long service awards, it's because they want to stay!

Our recruitment

As a family business, it's really important to us that everyone feels part of our family. We're an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let's talk. Together we can do wonderful things.

Responsibilities

• You want the flexibility of full or Key-time. You’ve got a life outside of work after all.
• You're hungry for progression. 'Growing our own' and fast-tracking promotions - that's in our DNA.
• You've got a winning way with customers. If you can engage and inspire, and get a buzz from selling beautiful product, you'll go far.
• You want an industry-leading package with uncapped commission. Basic Key-time 3-day salary £15,000. Full time basic up to £25,000, Average earnings £50k+ and Uncapped OTE.
• You want best-in-class benefits. 5% pension, 24/7 medical support, health insurance, up to 33 days' holiday, Perkbox, Refer a Friend bonus, staff discount…
• You want to work for an award-winning family business, voted an Outstanding Place to Work and the UK's leading independent furniture retailer.
• You want to be part of a Great British success story.