Sales Consultant

Designer Outlet Swindon; Swindon; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus

60% staff discount

Volunteering Day

Season Ticket Loan

Access to benefits platform

Career development opportunities

Job summary

Swarovski in the United Kingdom invites an enthusiastic Sales Consultant to join our luxury retail team. You will deliver exceptional customer service, tell compelling brand stories, and help customers discover the perfect piece while achieving sales goals.

As part of a multicultural store environment, you’ll stay knowledgeable about products, collaborate with colleagues, and contribute to creating memorable in-store experiences that reflect the elegance and craftsmanship Swarovski stands for.

Qualifications

• Excellent customer service and communication skills.
• Experience in multicultural retail environments.
• Comfortable using retail technology and POS systems.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and lasting relationships with customers, promoting loyalty programs.
• Achieve individual and team sales goals and contribute to a welcoming store environment.
• Stay up to date with brand products and use digital tools to enhance the customer experience.

Skills

Customer service excellence

Multicultural retail experience

Digital retail tools

Retail sales

Tools

POS systems

Job description

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day.

Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski.

As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team.

About the Job

Deliver outstanding customer service and create emotional connections through storytelling

Build trust and lasting relationships with customers, promoting loyalty programs

Achieve individual and team sales goals, taking accountability for results

Collaborate with your team to create a welcoming, organized store environment

Stay up to date with brand products knowledge, using digital tools to enhance the customer experience

About You

Passionate about fashion, luxury, or lifestyle brands

Experienced in a multicultural retail environment

Excellent and proven customer service skills and a winning personality that builds trust

Curious, empathetic, and results-driven team player with a commercial mindset

Digitally savvy and comfortable using retail technology

Confident expressing your individuality and bringing creative ideas to the team

What We Offer

You can expect a range of benefits, including:

Monthly bonus scheme

Industry leading, generous staff discount (60% off the RRP) starting on your first day

30% off the RRP on Swarovski Created Diamonds

Enhanced annual holiday entitlement

1 x paid Volunteering Day each year

Food & refreshments provided in store to be enjoyed during your shift

Staff Referral Bonus – up to £250

Jubilee Awards to celebrate key service milestones

Annual Awards to celebrate and recognize your achievements

Season Ticket Loan

Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts

Opportunities for career development

Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.