Sales Consultant

Furniture Village; Rugby; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading furniture retailer in Rugby is seeking a Customer Service Representative to be the face of the store. You'll greet customers, create rapport, and provide an excellent end-to-end experience from ordering to delivery. The ideal candidate will have a customer-first mindset, be a natural communicator, and pay attention to detail. Join a dynamic team and enjoy industry-leading training and career progression opportunities.

Qualifications

• Instinctively understands and embraces a customer-first mindset.
• Is a natural communicator, who listens and persuades effortlessly.
• Shows initiative and energy, whether working independently or as part of a team.
• Pays attention to detail, especially when ordering bespoke furniture.
• Is punctual, professional, and always wears a genuine smile.
• Uses critical thinking to solve problems confidently.

Responsibilities

• Be the face of the store, greeting customers.
• Create rapport and understand customer's needs.
• Provide excellent end-to-end customer experience.
• Become knowledgeable in beautiful furniture and service.

Skills

Customer-first mindset

Natural communication skills

Initiative and energy

Attention to detail

Punctuality and professionalism

Critical thinking

Job description

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You’ll be the face of your store, greeting customers, creating rapport, understanding their needs, and providing an excellent end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll become a Furniture Village expert, knowledgeable in beautiful furniture, world-class service, and how to overdeliver on KPIs.

Our ideal candidate? Looks like this:

• Instinctively understands and embraces a customer-first mindset
• Is a natural communicator, who listens and persuades effortlessly
• Shows initiative and energy, whether working independently or as part of a team
• Pays attention to detail, especially when ordering bespoke furniture
• Is punctual, professional, and always wears a genuine smile
• Uses critical thinking to solve problems confidently

Our business

Our first store opened in Abingdon in 1989. Today, we have 58 stores across the UK, with more on the way. At Furniture Village, we believe in understanding customers’ needs, lifestyle, and budget, then helping them find the perfect pieces, rather than hard selling.

We source from around the world – handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision-engineered wardrobes from Germany – offering beautiful furniture and accessories for every room in the home.

Our people

As our founder and CEO Peter Harrison says, “We employ nice people to sell nice furniture to nice customers.” Since 1989, our success has been driven by our people, the heartbeat of our business. We offer genuine progression, training, rewards, and fun. Over 20% of our team has received long service awards because they want to stay!

Our recruitment

As a family business, we value everyone feeling part of our family. We’re an equal opportunities employer and welcome all applicants. Ready to take the next step in your career? Apply now and let’s talk. Together, we can achieve great things.