Sales Consultant

Metropolitan Thames Valley; Norwich; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Commission structure

Career progression opportunities

Job summary

Metropolitan Thames Valley (So Resi) is seeking an experienced New Homes Sales Consultant to lead the customer journey from inquiry to completion in Norwich and surrounding areas. You will drive sales across shared ownership schemes, engaging buyers, brokers, and partners while ensuring excellent service and compliance with safety and process standards.

The role requires strong communication, negotiation skills, and the ability to work in a fast-paced, target-driven environment.

Qualifications

• Experience in selling new homes, preferably with affordable housing schemes.
• Knowledge of shared ownership processes and eligibility criteria.
• Strong customer service and communication skills; ability to negotiate and close deals.

Responsibilities

• Manage the sales process from inquiry to sale completion.
• Advise on shared ownership and help clients understand benefits and procedures.
• Deliver excellent customer service and guide buyers through the purchasing journey.
• Build relationships with buyers, mortgage brokers, and stakeholders to facilitate transactions.
• Maintain accurate records of interactions, progress, and pipeline.
• Organise and host property viewings with a professional client experience.
• Meet and strive to exceed sales targets while upholding policy.

Skills

New homes sales

Shared ownership knowledge

Customer service

Negotiation

Stakeholder management

Communication

Target-driven

Tools

CRM systems

Job description

Are you an experienced sales consultant with a passion for helping people secure their dream homes? We are seeking a dynamic and motivated New Homes Sales Consultant with some experience in Selling Shared Ownership developments to join our vibrant team. The Sales Consultant is a front-line representative of So Resi and MTVH and has responsibility for the delivery of the sales budget, working in multiple locations across a broad geographic area. You will be responsible for contributing to the sales delivery and performance across the region, with a focus on ensuring an excellent customer experience is delivered as well as health and safety requirements are upheld. You will be responsible for delivering the customer journey from Sales Launch, lead management, application processing through to completion. You will be required to efficiently engage with all key internal and external stakeholders throughout the sales process. Tuesday to Saturday is required.

Key Responsibilities

• Manage the sales process for new homes, from initial inquiry to the completion of the sale.
• Provide expert advice on shared ownership properties, ensuring clients fully understand the benefits and process.
• Deliver exceptional customer service, guiding clients through every step of the purchasing journey.
• Develop strong relationships with buyers, mortgage brokers, and other stakeholders to facilitate smooth transactions.
• Maintain accurate and up-to-date records of client interactions, sales progress, and pipeline management.
• Organize and host property viewings, ensuring a professional and informative experience for potential buyers.
• Meet and exceed sales targets while adhering to company policies and procedures.
• Proven experience in new homes sales, particularly with Affordable housing schemes.
• Strong understanding of the shared ownership process and eligibility criteria.
• Excellent communication, negotiation, and interpersonal skills.
• Target-driven with the ability to work in a fast-paced, customer-focused environment.
• A professional and approachable manner, with a passion for delivering outstanding customer service.
• A valid driving license and access to your own vehicle.

Desirable

• Previous experience in a similar role within a housing developer or sales agency.
• Knowledge of the local housing market and available schemes.
• Competitive salary with an attractive commission structure.
• Ongoing training and development opportunities.
• A supportive and collaborative team environment.
• Opportunities for career progression within a leading property developer.

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