Sales Consultant

Furniture Village; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading furniture retailer is seeking customer-focused individuals to join their dynamic team in Manchester. The successful candidate will enhance customer experience by understanding needs and facilitating orders. Excellent training is provided, making you a Furniture Village expert in delivering world-class service and achieving key performance indicators.

Benefits

Industry-leading training

Real progression opportunities

Long service awards

Qualifications

• Natural communicator with persuasion skills.
• Punctual, professional, and smiley disposition.
• Ability to work independently or as part of a team.

Responsibilities

• Greet customers and understand their needs.
• Create rapport and enhance customer experience.
• Deliver outstanding service from order to delivery.

Skills

Customer-first mindset

Communication

Initiative

Attention to detail

Problem-solving

Job description

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You’ll be the face of your store, greeting customers, creating rapport, understanding their needs, and creating an awesome end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well-versed in beautiful furniture, world-class service, and understanding how to overdeliver on KPIs.

Our ideal candidate? Looks like this:

• Instinctively understands and embraces a customer-first mindset
• Is a natural-born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened its doors in Abingdon in 1989. Today, we have 58 stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We believe in understanding customers’ needs, lifestyle, and budget, then helping them find the perfect pieces.

We source from across the globe – handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision-engineered wardrobes from Germany – offering beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison: “We employ nice people to sell nice furniture to nice customers.” We’ve been doing it since 1989 when we opened our first store in Abingdon. Today, we have 58 stores with more to come.

The key to our success? Our people. The heartbeat of our business. We offer real progression, training, rewards, and fun. Over 20% of our team has received long service awards because they want to stay!

Our recruitment

As a family business, it’s important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together, we can do wonderful things.