Sales Consultant

We're Vistry Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home builder in Manchester is seeking a Sales Consultant to drive sales through effective customer engagement. You will manage customer journeys, ensure exceptional service, and negotiate deals to meet sales targets. Ideal candidates will have proven sales experience, strong negotiation skills, and a passion for the housing market. The position offers competitive salary and various benefits including healthcare and bonus schemes.

Benefits

Competitive basic salary and annual bonus

Mileage Allowance

Up to 33 days annual leave plus bank holidays

Private Healthcare

Enhanced maternity, paternity and adoption leave

Competitive contributory pension scheme

Life assurance - 4 x your annual salary

Employee rewards portal

Qualifications

• Experience working in a customer facing role delivering under pressure.
• Proven track record of achieving sales targets.
• Ability to handle complaints and difficult situations.

Responsibilities

• Work as part of the sales team, demonstrating effective teamwork.
• Ensure customer contacts are recorded in the relevant CRM.
• Respond to cancellations and renegotiate reservations.

Skills

Customer facing experience

Lead generation through telephone

Sales target achievement

IT skills

Strong negotiation skills

Excellent communication skills

Planning and organizational skills

Tools

Microsoft Office

Job description

More about the Sales Consultant role...

Ensure smooth running of the marketing suite. Assist the Sales Manager as required. Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development.

Create and deliver informative and clear sales pitches and tours of the show home and development. Negotiate with customers to ensure the best sales outcome for the business. Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions.

Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively. Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home.

Have detailed knowledge of all plots available and upcoming within the development. Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures. Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.

Responsibilities

• Proactively working as a member of the sales team and demonstrating effective team working skills.
• Evaluate each sale as to how it can be achieved more effectively, efficiently, and profitably for the Company.
• Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
• Deal with all customers in a polite, friendly, and efficient manner.
• Ensure that customers are kept fully and regularly informed of the progress of their purchase.
• Respond to all cancellations making every effort to 'save' and if necessary, renegotiate the reservation.
• Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
• Ensure competitor analysis is undertaken as determined by Sales Manager.
• Carry out daily tasks required for your development.
• Take responsibility for all company property and equipment across each site within the specified sales hub.

Requirements

• Experience working in a customer facing role delivering under pressure.
• Experience in generating leads and sales through telephone-based business development.
• Proven track record of achieving sales targets.
• Proven track record of exceptional sales.
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
• Comfortable using multi-channel forms of communication.
• Ability to handle complaints and difficult situations.
• Strong negotiation and sales skills.
• Proven track record of successfully completing the sales process with customers in the housebuilding industry.
• An interest in property and the housing market.
• Good planning and organisational skills.
• Excellent communication skills.
• The ability to work under pressure and meet sales targets.
• Willing to travel to all sales sites, including regional offices.
• Willing to work weekends.
• Willing to travel to all marketing suites, including regional office, within the division as required.

Company Information

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

Benefits

• Competitive basic salary and annual bonus.
• Mileage Allowance.
• Up to 33 days annual leave plus bank holidays.
• Private Healthcare.
• Enhanced maternity, paternity and adoption leave.
• Competitive contributory pension scheme.
• Life assurance - 4 x your annual salary.
• Share incentive schemes.
• Employee rewards portal with many more benefits.