Sales Consultant

MOLTON BROWN; Hounslow; On-site; GBP 28,000; Full time

Job summary

Molton Brown, un leader en produits de luxe, recherche un Sales Consultant pour son comptoir à Heathrow. Le poste exige une excellente communication et un service à la clientèle exceptionnel. Vous serez le visage de la marque, offrant des expériences sensorielles aux clients tout en gérant les opérations en magasin.

Benefits

50% de réduction sur les produits Molton Brown

22 jours de congé plus jours fériés

Une journée de congé pour votre anniversaire

Allocation mensuelle jusqu'à 0,35% des ventes au détail

Plan de santé

Des opportunités de développement continu

Prime pour reconnaissance

Prêts de transport au travail

Régime de retraite

Environnement de travail inclusif

Qualifications

• Compétences en communication excellentes.
• Passion pour le luxe et alignement avec les valeurs de la marque.
• Flexibilité pour répondre aux besoins de l'entreprise.

Responsibilities

• Fournir un service à la clientèle excellent et gérer le parcours client.
• Offrir des consultations de parfum et des massages des mains.
• Assister avec la gestion des stocks et les tâches générales du magasin.

Skills

Communication

Service à la clientèle

Travail d'équipe

Job description

The Opportunity

We are looking for a dedicated individual, with a passion for luxury, to join us as a Sales Consultant at our Heathrow, World Duty Free terminal counters. This is a full-time role, working 37.5 hours per week. Please note that World Duty Free operates from 5am to 11pm, so shift times may vary to meet business needs.

As the face of our brand, you will provide excellent customer service and detailed product knowledge. Using a personalized selling approach, you will manage the customer journey from start to finish, including offering sensorial experiences such as fragrance consultations and hand and arm massages. You will also assist with general store tasks, including stock management, cleaning, and replenishment.

What we are looking for

We seek individuals with excellent communication skills, confidence, and a positive, can-do attitude. A high standard of personal grooming, a passion for luxury, and alignment with our brand values are essential. You should work well in a team, be motivated to achieve store and personal KPIs, and be flexible to meet business requirements.

What we can offer you

• An annual salary of £27,690
• 50% staff discount on Molton Brown products
• 22 days holiday plus Bank Holidays
• A day off for your birthday
• Monthly store bonus scheme up to 0.35% of retail sales
• Quarterly product allocation of up to 5 Molton Brown items
• Access to discounts and cashbacks from high street retailers
• Enhanced family leave
• Healthcare plan
• Wellbeing support
• Recognition awards
• Season Ticket Loans / Cycle To Work Scheme
• Company pension scheme
• Ongoing development opportunities to enhance your skills
• A workplace where your voice matters
• Learning and growth opportunities within our business and brands

Molton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a positive difference through high-quality products and services, creating a Kirei Life — a beautiful life respecting consumer needs and the planet. Our philosophy, the Kao Way, guides us to act with integrity, innovate bravely, and foster trust and respect.

How we work: Recognized among the World's Most Ethical Companies for 19 consecutive years, we are a purpose-driven organization with strong values. We prioritize quality and environmental care, encouraging employees to shape their careers actively. We collaborate to achieve our goals and deliver the best for our customers.

Hiring Process: We embrace diversity and individual personalities, believing it makes us stronger. Applications from all backgrounds are welcome.

Want to learn more? If you feel as unique as our products and want to discover why 33,000 people worldwide have chosen a career with us, visit our website.

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