Sales Consultant

Metropolitan Thames Valley; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in affordable housing is seeking a dynamic Sales Consultant to represent their brand across Greater London. In this pivotal role, you will be at the forefront of driving sales performance while ensuring an exceptional customer experience. Your expertise in shared ownership sales and strong communication skills will be essential as you engage with various stakeholders throughout the sales process. This position offers a unique opportunity to contribute to the growth of a leading organization dedicated to serving the community and promoting sustainable practices. If you are passionate about sales and customer care, this role is a perfect fit for you.

Benefits

28 days annual leave plus 8 bank holidays

Volunteering days

Enhanced pension

Life assurance cover

Cycle2work scheme

Health cash plan

Career progression opportunities

Employee Assistance Programme

Qualifications

• 3+ years of experience in sales and customer service.
• Expert knowledge of shared ownership sales products.

Responsibilities

• Deliver sales budget and ensure excellent customer experience.
• Manage customer journey from site launch to completion.

Skills

Sales experience

Customer service

Shared ownership sales

IT literacy

Communication skills

Sales office management

Legal process understanding

Job description

Sales Consultant

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

Geographical Spread – Cambridge, Peterborough

The Sales Consultant is a front-line representative of So Resi and MTVH and has responsibility for the delivery of the sales budget, working in multiple locations across a broad geographic area. You will be responsible for contributing to the sales delivery and performance across the region, with a focus on ensuring an excellent customer experience is delivered as well as health and safety requirements are upheld. You will be responsible for delivering the customer journey from Site Launch, lead management, application processing through to completion. You will be required to efficiently engage with all key internal and external stakeholders throughout the sales process.

What you'll need to succeed

• Experience in a sales and customer service environment
• Expert knowledge of intermediate and private sales products with at least 3 years shared ownership sales experience
• Responsible for supporting the marketing team in implementing sales strategies
• Contribute effectively with internal cross-functional teams within MTVH to support sales delivery and future management of new developments.
• An understanding of the legal process of shared ownership and outright property sales
• Proven experience of delivering excellent customer care
• IT and numeric literacy with strong written and verbal communication skills
• Sales office and show home management experience
• Responsible for the weekly monitoring of all void properties to ensure their ongoing security

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

Please note: we do not currently offer visa sponsorship.

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.